Director of Ticket Sales

  Basketball Team (NBA)
  Southeast Region
  Sales
  Posted/Updated: 05/17/19



Job Summary

Position Overview

  • Responsible for the development of ticket sales.  
  • Plays a senior role within the department and collaborates with the team to meet sales goals by leading, training, coaching and developing the account executives.
  • Responsible for the overall strategy, growing revenue, the development and execution of ticket sales.
  • Focus is on creating, executing and exceeding department goals for ticket sales, group sales and season ticket renewals.

Duties and Responsibilities

  • Maximize revenue for team and group ticket sales, through sales and initiatives.
  • Lead, develop, motivate, train and give direction on a daily basis.
  • Identify potential, creative new streams of ticket revenue and strategically cultivate relationships to secure sales.
  • Develop sales goals, commission structure and bonus plans.
  • Exhibit a solution-based approach that maximizes the value proposition and creates compelling, innovative ticket programs and assets targeted toward specific marketing objectives.
  • Ability to establish and manage sales targets, revenue goals across a diverse number of products.
  • Create weekly sales reports and updates on sales team and sales goals.
  • Organize, create, market, and sell special events, properties, and ancillary events .
  • Develop sales plans and tailor to market’s needs.
  • Assist in developing long-term renewal strategy for all season ticket holders.
  • Work to achieve and meet individual and team goals established at start of each fiscal year.
  • Lead, develop, motivate and train all account executives.
  • Practice and teach excellence in both sales skills/process and customer relationship building practices.
  • Lead and fully execute key initiatives that support organization’s sales strategy.
  • Assist account executives in creating and nurture relationship with clients and prospects through various means.
  • Understand department budgets and maximize revenue within that budget.
  • Provide timely and accurate records of sales efforts both to leadership and within CRM system detailing sales activity, sales performance, appointment recaps, prospecting activities and attendance records.
  • Responsible for all sales reporting to the NBA G League .
  • Work with our business manager in various Ticketmaster functions.

Qualifications

  • Bachelor degree required.
  • Minimum of 2-3 years confirmed experience leading sales and service efforts.
  • Experience with professional, minor league or college team is preferred
    Experience in sales training.
  • Proficient in CRM and ticketing software (Ticketmaster), experience in Archtics is preferred.
  • Excellent leadership abilities.
  • Exceptional people skills.
  • Participate well in a team environment, communicate well with people at various levels and be able to develop strong working relationships.
  • Self-motivated teammate who has the drive and ability to focus on both team, individual revenue goals, and department and organizational objectives.
  • Ability to align and prioritize organizational goals over individual interests.
  • Well organized and have strong time management skills along with customer service skills.
  • An endlessly positive attitude, enthusiastic mindset and self-starter mentality.
  • Flexibility to adapt to a frequently changing work environment, and deliver on challenging demands.
  • Delivers work by or ahead of deadline and thrives within a fast paced environment.
  • Ability to work extended hours including nights, weekends, holidays, and all home games.


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