Manager, Ticket Sales and Service

Job Summary

Job Description

• Manage ticket sales and service including one Sales Consultant for all ticketed sports.

Inventory

1. Season tickets
2. Group tickets
3. Partial/Mini-Plan ticket packages
4. Single game tickets

Duties and Responsibilities

• Oversight for: Consultant, Sales and Service 
• Develop and execute approved Annual Business and Sales Plan and Operating Budget.
• Recruit, hire, train, and supervise a ticket sales team.
• Lead, motivate, develop, coach and retain sales staff for future succession and opportunity within the organization.
• Assist with day-to-day operations of the new Fan Relationship Management Center profitably while exceeding client expectations in revenue generation and customer service.
• Grow business each year.
• Responsible for season ticket renewal goals for customer service team. 
• Manager will also be responsible for personal sales and season ticket retention goals.
• Monitor, manage and evaluate sales staff performance on an ongoing basis.
• Establish and communicate clear sales revenue and training goals and follow up with sales staff with appropriate feedback and direction for development.
• Work with the university liaison to develop, present and communicate ticket sales strategies, procedures and processes.
• Identify, explore, and research new sales opportunities to include season ticket and group sales target markets.
• Ongoing development of New Ticket Sales program in the following areas: '

1. Season ticket,
2. New business generation
3. Sales leadership
4. Development of sales strategies
5. Sales training
6. Development of best sales practices and results tracking and reporting. 

• Track and report daily, weekly and monthly sales figures and relevant accountability reports.
• Handle all bookkeeping, commission reporting, staff payroll processing. 
• Assist with the creation, planning, communication, and implementation of special ticket plans, projects, promotions and programs.
• Oversee and develop season ticket retention program, with special attention to new season ticket and high risk accounts.
• Leads in the development of ticket marketing, promotions, ticket pricing, sales strategies and community ticket/ sampling programs. 
• Serves as a member of the external operations team 

Education and Experience

• Minimum 3 years, Ticket Sales Management.
• Possess a degree in relevant field.
• Minimum of 1-2 years of sports ticket sales experience with at least 1 year in Inside Sales/ Ticketing Management/ Team Leader preferred.
• Experience with Paciolan Ticketing Software preferred .
• Excellent communication, presentation and listening skills.
• Professional image and demeanor.
• Ability to work well with others and confidence when taking initiative.