Baseball-Full Time Premium Client Service Representative

Job Summary

• Reports to the Manager of Client Services.
• Works closely with the Director of Premium Sales and Service.
• Primary caretaker of a Diamond Club accounts.  
• Services client’s needs through various touchpoints, relationship building, problem solving and upselling. 
• The goal is to renew accounts and achieve company service and ticket revenue goals.

• Provides flawless customer service and renew 150-200  Diamond Club Season Seat Holders and Mini-Plan Clients.
• Takes a proactive service approach, activating client benefits and cross-selling.
• Take the lead with problem resolution for all guests.
• Explore and initiate cross-sale opportunities including group tickets, suite rentals, mini-plans and individual game tickets.
• Execute and communicate customer benefits, amenities, services, programs, surveys and events throughout the calendar year.
• Execute proactive Client Service Plan through outbound calls, email and face-to-face meetings. 
• Log touchpoints in Salesforce to properly track overall service levels.
• Work closely with Ticket Office staff with inbound customer inquiries and problem solving.
• Liaises with Sales Representatives in the transition from point of sale to service objectives.
• Position will be evaluated based on revenue and seat renewal percentage, quality of customer communication and overall performance.
• Work with game day service staff to trouble shoot and report any immediate game day actions to resolve guest or service changes in a timely manner.

• Bachelor’s degree preferred.
• Minimum of two-years of customer relations/service and sales experience.
• Eexperience in hospitality, entertainment or sports industry preferred.
• Must have a passion for customer service and have the ability seek sales opportunities.
• Excellent communication/interpersonal skills are a necessity.
• Excellent organizational skills.
• Ability to handle heavy phone volume, both outbound and inbound.
• Flexibility to work weekends, nights, and holidays as required by schedule of events.
• Experience or working knowledge of Tickets.com, Provenue ticketing platform and Salesforce CRM data solution preferred.
• Team oriented, competitive, professional and self-starting.