Box Office Manager

This position has been filled - Job#: 453379514

Job Summary

Position Overview:

The Box Office Manager is responsible for event creation and maintenance using Ticketmaster software for arena events and special concerts.

You will collaborate with local and national promoters to ensure accuracy and excellent client relations. 

Essential Duties and Responsibilities

• Complete event management duties including working directly with promoters on scaling, building and running successful presales/on sales events
• You will maintain a high level of guest service, resolve in person and phone customer service issues in a timely and professional manner
• Perform the settlement process, including reconciling large sums of money on event nights and working with finance on show settlements
• Assist on event days, including arena events, helping to coordinate game night staffing and handle patron issues
• You will engage in communication between all critical parties to ensure accurate completion of ticket counts, event builds, inventory management, will call, guest list, and all other Box Office processes leading up to the actual event
• Access to a variety of information and data from Ticketmaster, as well as confidential event and financial information. Employee will be expected to use excellent judgment and discretion on a daily basis both in the performance of his/her duties as well as the supervision and guidance of others.
• Perform standard office procedures including filing, labeling and mailing
• Other duties as assigned by manager

 Required Skills, Experience and Abilities

• Bachelor’s degree from an accredited college or university in Sports Management, Economics, Business, or Accounting
• 2-3 years experience with Ticketmaster (both classic and Archtics platform) 
• Experience with ticketing, specifically arena/entertainment ticketing operations to include event building, settlement and promoter relations is preferred
• Ability to relate to customers and staff in a positive manner and display attention to detail
• Strong working knowledge and understanding of live event ticketing and management as well as sports and arena management
• Flexibility to adapt to frequently changing work environment, and deliver on challenging demands
• Interpersonal skills – ability to maintain confidentiality, listens to others, and willing to try new ideas
• Excellent critical reasoning skills with the proven ability to partner across functionally and effectively build links
• Ability to drive toward specific goals and results 
• Excellent communication skills including written and verbal; ability to present ideas clearly and concisely
• Delivers work by or ahead of deadline and thrives within a fast paced environment
• Presents self in professional manner and have ability to interact with all levels of organization and outside contacts and maintain the highest level of confidentiality
• Available to work a variable schedule, including holidays, nights, weekends, and all Arena events