Customer Relations Representative

Job Summary

• Seeking immediate temporary (6-9 months) support for our Customer Operations Team.
• Responsible for managing customer support contacts via call, email, or chat.
• Provide outstanding customer service by responding to subscriber account inquiries.

As a Player on the Group Customer Support Team, you will

• Be part of a collaborative team using email, chat, and phone support to rapidly resolve issues and inquiries.
• Exceed expectations, and deliver outstanding support to our growing community of avid sports fans.
• Think creatively and passionately about ways in which we can make every user interaction meaningful.
• Provide the best customer experience possible.
• Use technical ability to master our internal admin systems, review accounts, troubleshoot bugs, and resolve issues.
• Help share user insights and trends to all areas of the business including product, marketing, and operations.
• Monitor for critical site issues and escalate to the proper channels to ensure a speedy resolution.
• Get a chance to make sports more exciting for our quickly growing customer base.

Requirements

• Weekend shifts are mandatory.
• A desire to keep our customers engaged and satisfied with excellent communication skills.
• A quick and creative problem-solving mind.
• Ability to learn and adapt to change in a rapidly developing industry.
• Experience collaborating with colleagues across the nation.
• Empathy, curiosity, humility, consummate professionalism and reliability.
• Enthusiasm for varied responsibilities.
• Wide variety of shifts available, flexibility is essential. 
• Fast-paced customer support experience essential.

Preferred Requirements

• A love and deep knowledge of sports is a plus.
• Being a current Casino Gaming License holder is a plus but not essential (if unlicensed, successful candidates will be licensed).
• Experience and proficiency with help desk software (ZenDesk, Oracle, etc.).
• Great attention to detail and highly organized. 
• Multi-task abilities with a focus on quality of work.
• Superior interpersonal skills and emotional intelligence.
• Experience and proficiency with payment processors.