Manager, Ticket Sales

Job Summary

• Help oversee the organizations sales efforts. 
• Candidate should have a proven track record of increasing revenues, preferably for a sports or entertainment venue. 
• Candidate needs to be a sales hunter and strong closer who is not afraid to lead by example.
• Candidate needs to be a dynamic leader who is personable, energetic, and has considerable sales training experience that will help to inspire his/her staff to sell tickets.
• Strong, traditional business skill sets in developing plans, managing a staff, attention to detail and thorough knowledge of how to work appropriately in developing strong relationships will be necessary.

• Assist the President and Chief Ticketing Officer in the development and implementation of the overall  ticketing strategies to maximize revenue and customer satisfaction.
• Assist the President and Chief Ticketing Officer in development and proposal of pricing strategies.
• Help to oversee strategies and initiatives to maximize ticket sales.
• Help in the development and implementation of sales strategies for business development in conjunction with the budget expectations of the organization.
• Help to continually recruit new groups sales talent to the ticket department.
• Work with the President and Chief Ticketing Officer to develop strategies to motivate staff and accomplish goals set forth by the ticket sales, services, and operations departments.
• Work with President and Chief Ticketing Officer to develop and implement sales training programs the ticket sales staff.
• Manage market research, assess data, and evaluate inventory to identify areas of growth, improvement, or opportunity to generate incremental  ticket/group experience revenue.
• Proactively resolve customer and staff inquiries and issues.

Qualifications

• Three plus years’ experience in sales management preferred.
• Ability to successfully develop and execute a strategic plan aimed at delivering sales growth in accordance with the organization’s financial goals.
• Outstanding leadership qualities, customer service, sales and motivational skills.
• Excellent communication and time management skills.
• Ability to oversee relationships and contractual agreements with the group sales department.

• Adhere to organization policies and procedures.
• Act as a role model within and outside the organization.
• Perform duties as workload necessitates.
• Demonstrate flexible and efficient time management and ability to prioritize workload.
• Meet department productivity standards.
• Meet all sales goals (personal and departmental).