Manager, Ticket Sales and Service
Central Sports Sales Company
Central Region
Sales
Posted/Updated: 06/04/19
Central Region
Sales
Posted/Updated: 06/04/19
Job Summary
Essential Duties & Responsibilities:
- Sell tickets for all ticketed sports through outbound, inbound and renewal sales. This location concentrates on sales for Football, Men’s & Women’s Basketball, Wrestling, and Volleyball. Inventory available for sale from this property include: season tickets, season ticket upgrades, upsells & add-ons, group ticket packages, partial/mini-plan packages, and single game tickets
- Recruit, hire, train, and supervise Sales & Service staff·
- Develop and execute approved Annual Business and Sales Plan and Operating Budge
- Lead, motivate, develop and retain sales and service staff for future succession within the department and The Aspire Group organization·
- Serve as a member of the external operations team
- Assist with the day-to-day operations of the new Fan Relationship Management Center profitably while exceeding client expectations in revenue generation and customer service
- Grow business each year
- Manager will be responsible for personal sales goals and contributing to annual revenue growth·
- Prospect and target new sales opportunities to include season tickets, group tickets and donations
- Execute annual business and sales plan goals and operating budget·
- Monitor, manage and evaluate staff performance on an ongoing basis; establish and communicate clear sales revenue and training goals and provide follow up with staff with appropriate feedback and direction for development·
- Work with the university liaison to develop, present and communicate ticket sales strategies, procedures and processes
- Assist with the creation, planning, communication, and implementation of special ticket plans, projects, promotions and programs
- Ongoing development of New Ticket Sales and Ticket Service program in the following areas: new business generation, season tickets, sales leadership, development of sales & service strategies, sales & service training, development of best practices and results tracking and reporting·
- Track and report daily, weekly and monthly sales figures and relevant accountability ·
- Leads in the development of ticket marketing, promotions, ticket pricing, sales strategies and community ticket/sampling programs etc.
Qualifications & Requirements:
- Bachelor’s degree in Sport Management or related field
- 2-4 years of sports ticket sales experience
- Computer proficient (Microsoft Word, Excel, Outlook) and detail-oriented
- Experience with ticketing software and CRM program preferred
- Excellent communication, presentation, and listening skills·
- Strong organizational and time management skills
- Professional image and demeanor at all times
- Ability to work well with others and confidence when taking initiative· Available to work Athletic events including home games and special events in evenings and on weekends
- Ability to effectively coach and manage others
- Advanced interpersonal skills
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