Manager, Ticket Sales and Service

  Central Sports Sales Company
  Central Region
  Sales
  Posted/Updated: 06/04/19

Job Summary


  Essential Duties & Responsibilities: 

  • Sell tickets for all ticketed sports through outbound, inbound and renewal sales. This location concentrates on sales for Football, Men’s & Women’s Basketball, Wrestling, and Volleyball. Inventory available for sale from this property include: season tickets, season ticket upgrades, upsells & add-ons, group ticket packages, partial/mini-plan packages, and single game tickets
  • Recruit, hire, train, and supervise Sales & Service staff·
  • Develop and execute approved Annual Business and Sales Plan and Operating Budge
  • Lead, motivate, develop and retain sales and service staff for future succession within the department and The Aspire Group organization·
  • Serve as a member of the external operations team
  • Assist with the day-to-day operations of the new Fan Relationship Management Center profitably while exceeding client expectations in revenue generation and customer service
  • Grow business each year
  • Manager will be responsible for personal sales goals and contributing to annual revenue growth·
  • Prospect and target new sales opportunities to include season tickets, group tickets and donations
  • Execute annual business and sales plan goals and operating budget·
  • Monitor, manage and evaluate staff performance on an ongoing basis; establish and communicate clear sales revenue and training goals and provide follow up with staff with appropriate feedback and direction for development·
  • Work with the university liaison to develop, present and communicate ticket sales strategies, procedures and processes
  • Assist with the creation, planning, communication, and implementation of special ticket plans, projects, promotions and programs
  • Ongoing development of New Ticket Sales and Ticket Service program in the following areas: new business generation, season tickets, sales leadership, development of sales & service strategies, sales & service training, development of best practices and results tracking and reporting·
  • Track and report daily, weekly and monthly sales figures and relevant accountability ·
  • Leads in the development of ticket marketing, promotions, ticket pricing, sales strategies and community ticket/sampling programs etc. 

 Qualifications & Requirements:

  • Bachelor’s degree in Sport Management or related field
  • 2-4 years of sports ticket sales experience
  • Computer proficient (Microsoft Word, Excel, Outlook) and detail-oriented
  • Experience with ticketing software and CRM program preferred
  • Excellent communication, presentation, and listening skills·
  • Strong organizational and time management skills
  • Professional image and demeanor at all times
  • Ability to work well with others and confidence when taking initiative·         Available to work Athletic events including home games and special events in evenings and on weekends
  • Ability to effectively coach and manage others
  • Advanced interpersonal skills

 



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