Director of Ticket Sales

Job Summary

Responsibilities

• Drive new membership, flex plan, group, and premium ticket sales revenues by creating a sales cadence for the sales team that uses a combination of outbound phone calls, email, driving face-to-face appointments, event and in game selling, etc.
• Responsible for personally generating new business and setting appointments. 
• Work with the Chief Revenue Officer to establish weekly, monthly, and yearly sales goals for the ticket sales team and inspire the team to meet and exceed these goals.
• Bring passion and energy to the sales team and build a winning culture while also developing and executing unique sales contests and campaigns for the sales team to thrive under. 
• Work with the Salesforce administrator to obtain, assign, and distribute prospect lists to sales representatives and maintain accurate records of all customers and prospects. 
• Establish customer service guidelines of how our members and fans should be treated, create WOW moments and handle conflict resolution in a direct and timely manner to ensure customer satisfaction. 
• Develop and manage grassroots efforts to drive new ticket sales leads. 
• Available for all home games and other team-related networking and community events.
• Work alongside the Chief Revenue Officer to execute training and development strategy for the sales team. 

QUALIFICATIONS

• College degree required.
• Three to five years in professional ticket sales is required with track record of exceeding goals.
• In-depth experience of the sales process and previous cold calling experience required.
• Previous experience in managing a team of sales staff is preferred.
• Ability to work in a fast-paced environment with a team of front office staff.
• Excellent organization skills, communication and leadership skills are a must.
• Knowledge of Microsoft Office programs required.
• Customer service experience required.