Concierge Team

Job Summary

• Serves as the hospitality host and official greeter to premium seat guests during all home football games.
• The majority of hours are worked during the Fall Football Season, but minimal hours may be available during the Spring.

• 8/29 (Thursday Night Game)
• 9/14, 9/21, 10/12, 10/26, 11/2, 11/16

• Works in-tandem with the foundation staff, fellow Concierge Team Members, Event Services, Restaurant employees, and others to ensure quality service is provided to all donors.
• Attends mandatory pre-season training and carries out responsibilities taught.
• Attends pre-game and post-game meetings, interacting when necessary.
• Greets donors
• Answers questions in a professional manner.
• Correctly directs guests to premium areas, escorting and providing assistance when able.
• Understands tickets, credentials and stadium locations required to assist guests properly.
• Accurately checks tickets and credentials, providing access control for premium locations.
• Directs questions to a staff member when appropriate or to the Director or Manager of Suites & Clubs.
• Initiates conversation with donors when appropriate.
• Is knowledgeable of game day procedures and stadium policies and locations.
• Assists guests with any issues, reporting items as needed.
• Opens and closes suite windows for guests.
• Provides assistance for TV requests in premium spaces.
• Helps to maintain cleanliness of assigned areas.
• Performs occasional spot-cleaning.
• Arrives on time for shifts.
• Follows directives and instructions given by supervisor.
• Completes necessary forms, communication and suite checks during and at the end of shifts.
• Maintains confidentiality in accordance with foundation policy.

• Must be 18 years of age or older.
• Ability to commit to working ALL home football games and Pre-Season Training, which include nights, weekends and possible holidays.