Member Support Assistant (Part-Time)

This position has been filled - Job#: 453380759

Job Summary

• Provide customer support in all aspects of maintaining memberships of student-athletes.
• Provide daily inbound and outbound communication with student-athletes and their families throughout the recruiting process and provide sport-specific recruiting advice.

• Primary responsibility will be assisting in the on-boarding of new members through outbound calls to welcome and orient the student-athlete and family to their membership.
• Assist with managing all forms of inbound contact (phone calls, emails, texts) from members of the network.
• Two to three hours of phone interaction with members per day.
• Two to three hours of email interaction with members per day.
• Coach student-athletes/families as needed.
• Answer questions regarding recruiting related questions.
• Help student-athletes/families understand the steps they need to take to maximize their recruiting potential and their membership.
• Provide a world class customer service experience to any and all clients.

• Ideal candidates have played or coached high school or collegiate sports.
• World class customer service skills.
• Organized and detail oriented.
• Strong work ethic with team player mentality.
• Professional, friendly phone demeanor.
• Excellent conversational skills.
• Proficiency with Microsoft Word, Excel and Outlook.
• Excellent writing skills.
• Passionate about college athletics.
• Goal oriented with a desire to succeed.
• Weeknight and weekend availability required, 25-29 hours per week.