Membership Executive

  NBA Franchise
  Central Region
  Administration/Management
  Posted/Updated: 06/17/19



Job Summary

Job Summary

  • Maximize revenue by closing new business, corporate and personal, via multiple revenue streams within the NBA Team organization by phone, face to face, and online activities.

Responsibilities

  • Responsible for maximizing ticket revenue for the NBA Team by selling full season memberships, partial season memberships, and mini plans.
  • Contribute to additional revenue initiatives for other departments.
  • Create and develop new business opportunities by continually prospecting in the metro region through social selling, networking, in-arena tours, external appointments, email and phone activities.
  • Manage all personal accounts and provide a CHAMPIONSHIP-CALIBER level of customer service throughout the year.
  • Game night responsibilities include prospecting at sales tables throughout the arena, answering incoming calls on the ticket line, entertaining current ticket customers, and assisting with customer service inquiries.
  • Attend outside NBA Team prospecting events with the purpose of closing new business.
  • Maintain accurate records of all prospecting activities and closed sales.
  • Demonstrate our ONE TEAM philosophy of Passion, Accountability, Customer Focus, and Teamwork.
Minimum Qualifications
  • Bachelor’s degree preferred.
  • Prior work experience in a sales environment.
  • Experience with a sports team or entertainment setting required.
  • Experience using a ticketing and CRM system preferred.
  • A general understanding of social selling techniques and online prospecting.
  • Communicate in a concise and effective manner.
  • Ability to remain focused on sales goals and work efficiently in a high energy, fast paced sales environment.
  • Ability to work flexible hours, including evenings, weekends and holidays.
Physical & Mental Requirements
  • The employee is regularly required to stand, sit, walk, use handle or feel, reach, stoop, kneel, crouch or crawl, communicate with others.
  • The vision requirement includes the ability to review written and electronic materials in both digital and physical format.  
  • The employee must be able to transfer and move items for departmental needs.
  • The employee must be able to adjust to changing work hours and locations as needed in light of the strong focus on external communications and relationships.  


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