Account Manager, Client Services

This position has been filled - Job#: 453380890

  NHL Franchise
  Southeast Region
  Sales
  Posted/Updated: 06/17/19

Job Summary

Job Summary
  • Directly responsible for all revenue goals associated with an assigned account base of existing season ticket holders with focus on renewals and retention, referrals, add-ons, and upgrades.
  • Focus on creating relationships with assigned account base by being pro-active to anticipate client needs.
Essential Functions
  • Meet and exceed retention and associated revenue goals with assigned account base.
  • Build strong relationships with assigned Season Ticket Holder base through pro-active communication, including seat/suite visits, phone calls, emails and other communication channels. 
  • Responsible for the selling of upgrades, add-ons, and referrals. 
  • Respond and resolve all customer requests, concerns and inquiries from assigned base. 
  • Meet and exceed assigned service levels and standards. 
  • Manage the sales initiatives calendar. 
  • Assist with special events for Season Ticket Holder such as networking/social events, meet & greets, etc.
  • Includes handling set up, creative briefs, email blast request, form stack, mailing invitations and tracking RSVP’s. 
  • Work closely with Ticket Sales, Marketing, Community Relations, Arena Staff, Game Operations, Building Operations, PR and Sponsorship to execute integrated programs. 
  • Assist in the creation of new benefits and service initiatives.
  • Responsible for assisting with the coordination of the invoicing for payments and contracts for Season Ticket Holder renewals.
  • Assist with material that goes into the Season Ticket Holder locker room web page section.
  • Update and create new features with the Website Manager.
  • Manage the Season Ticket Holder service desk on game days & assist with fan experiences. 
  • Reports to Client Services Manager 
Qualifications
  • BA in Business and two years ticket sales &/or service experience preferred.
  • Strong work ethic and a desire to build a career in professional sports.
  • Knowledge of Archtics, Microsoft Word, Excel, and PowerPoint preferred.
  • Excellent Communication Skills and relationship builder.
  • Key client interactive skills, problem solver, creative, attention to detail.
  • Natural proactive approach and positive attitude, team orientated and self-motivated.
 


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