Partner Account Manager

Job Summary

• Create long-term, trusting relationships with our corporate partners.
• Oversee a portfolio of assigned corporate partners and actively develop new business from existing clients.
• Responsibilities include developing strong relationships with corporate partners, connecting with key business executives and serving as a respected sports marketing consultant.
• Account Managers also execute on partner marketing objectives and identify new business opportunities among existing clients.
• Liaise with cross-functional internal teams (including Marketing, Game Operations, Ticket Sales and Arena Operations) to execute on partner objectives.
• Position may require occasional travel.
• Collaborate with the management team to achieve sales goals while keeping our clients satisfied and engaged with the franchise.

Responsibilities

• Serve as the lead point of contact for all partner account management matters and often be the face of the company to many clients.
• Build and maintain strong, long-lasting partner relationships.
• Develop trusted advisor relationships with key account stakeholders.
• Assist with contract negotiation and closing agreements.
• Ensure the timely and successful delivery of contracted marketing solutions according to customer needs and objectives.
• Clearly communicate the progress of marketing initiatives to internal and external stakeholders.
• Develop new business with existing clients and/or identify areas of improvement to meet sales and activation goals.
• Co-develop and track key account metrics against partnership goals.
• Prepare reports on account activity, growth and renewal risk assessments.
• Collaborate with sales team to identify and grow opportunities.
• Assist with challenging client requests or issue escalations as needed

Requirements

• Adaptable/Flexible personality
• Proven work experience as a Client Account Manager, Sales Account Manager, Junior Account Manager or relevant role.
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
• Solid experience with CRM software (e.g. Salesforce, KORE), Channel 1 and PowerPoint.
• Experience delivering client-focused solutions to customer needs.
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
• Excellent listening, negotiation and presentation abilities.
• Strong verbal and written communication skills.
• BA/BS degree in Marketing, Business Administration, or relevant field.