Account Executive, Membership Development

Job Summary

• Focus on delivering a superior customer experience by building and maintaining long-lasting relationships, providing proactive service and exceeding member expectations to our fans and guests.
• Build customer and fan loyalty by using personal touchpoints, offering unique experiences, as well as through communicating information and details effectively.

• Responsible for service effort and annual retention of account base.
• Working to upsell, cross-sell and generate new business from account base and referrals.
• Developing, maintaining and enhancing relationships with clients including friends, family and guests.
• Proactively communicating to customers by being an expert on member benefits and team initiatives.
• Providing a unique and personalized experience by going above and beyond expectations in order to increase the customer experience.
• Managing and tracking personal touchpoints in SalesForce through proactive phone calls, in-arena seat visits, handwritten notes, office appointments and interactions at member events.
• Providing creative and innovative new ideas to enhance the team including new benefit programs, events renewal incentives.
• Assisting in coordinating and executing annual member events, mailings, gifting, fencesitter initiatives.
• Working diligently to ensure a smooth account transition by collaborating with the Consumer Sales and Inside Sales teams.
• Using logical thinking and problem solving techniques to reach practical solutions for our members.

• Bachelor’s degree from an accredited university is required.
• At least 1 year of sports industry experience.
• 1-2 years in a sales or customer service facing position.
• Excellent communication, networking and writing skills are required.
• Must demonstrate a high degree of motivation, time management, attention to detail and organization.
• Ability to write creatively and present ideas in a clear and concise manner.
• Collaborative spirit in regards to recognizing overall goals and vision.
• An amiable, proactive, and self-motivated team improver.
• Past experience using Ticketmaster, Salesforce, Archtics and Ski Data software.