Season Ticket Service and Retention

Job Summary

• Responsible for renewing and growing a book of business of 500-700 full season ticket holders and club season ticket holders.
• Responsible for a full menu of products to renew and sell including full season and partial season tickets, annual and single game suites, group tickets, and mini packages.
• These products will be sold primarily via developing strong relationships with customers in their book of business via our quarterly touchpoint system.
• Expected to provide 1st class, elevated customer service to all season ticket holders and fans.
• Primary goal is to develop future sales leader within the organization. 

Responsibilities

• Meet and/or exceed monthly and yearly sales and service goals.
• Provide 1st class, elevated customer service experience to season ticket holders.
• Develop relationships with customers in a book of business of 500-700 full season ticket holder accounts and Club Season Ticket Holder Accounts via quarterly touchpoints.
• Grow a book of business of 500-700 full season ticket holder accounts and Club Season Ticket Holder Accounts via upgrading their seats, selling additional seats, obtaining referrals, and capitalizing on suite and group opportunities.
• Resolve season ticket holder and fans questions and complaints.
• Execute and Resolve issues with Season Ticket Holder Benefits.
• Managing Customer Payment Plans.
• Attend weekly/monthly Training Sessions.
• Work the majority of  Home Games.
• Work 10-20 non-game day events throughout the year.
• Manage customer interaction using Microsoft Dynamics CRM. 
• Manage available ticket inventory using Seat Geek SRO Ticketing System.
• Contribute positively to the organizational culture in working together with peers and leadership team.

Additional Responsibilities

• Attend team and community events for maximizing service opportunities.
• Ability to work in a dynamic team environment with all levels in the organization.
• Ability to work under the stress of deadlines and prioritize work when given multiple projects.
• Ability to take direction and work well with others.
• Ability to work flexible hours including evenings, weekends, some holidays and event nights.

Qualifications

• Proficient with Microsoft Office.
• Proficient with Microsoft CRM and Seat Geek SRO preferred.
• Excellent verbal and written communication skills.
• Previous Experience working in a Sports Ticket Sales and Service Department Preferred.