Tech Support Analyst Associate

Job Summary

• Provides support to users of information technology tools within Athletics.
• Typical duties include fielding questions and giving basic instruction, routine delivery, installation, setup, maintenance, and upgrade of computer hardware and software and media equipment.
• Troubleshoot when hardware and software are not operating properly.
• Reports to the Senior Tech Support Analyst.
• Adheres to NCAA and Conference rules and regulations, as well as the policies and procedures of the department, the university, and the Arizona Board of Regents.

• Provides service to all users of information technology with Athletics in response to installation of new equipment, services requests to diagnose and repair problems, testing equipment, etc.
• Trains users on compliance software and other software and hardware.
• Repairs computers, terminals, printers, monitors, cell phones, and other technology-related equipment.
• Assists with maintaining, modifying, and implementing technology associated with football and basketball recruiting software.
• Installs and/or relocates new or used technology-related equipment using proper configurations and identifying needs for wiring and cable location.
• Maintains all department technology-related equipment, documenting repair or work completed including estimating cost of repairs if deemed necessary.
• Maintains inventory records of all appropriate technology-related equipment.
• Procures replacement parts and supplies when necessary.
• Researches and recommends technology improvements.
• Collaborates with others on a variety of projects related to the basic assignment.
• Assists with maintaining, modifying, and implementing enterprise level event ticketing systems.
• Assists with maintaining, modifying, and implementing video editing systems.
• Maintenance of Conference video replay and network systems.
• Network setup for ESPN, Fox Sports and other sports broadcasting stations.

Minimum Qualifications

• Associates degree in technology or related field AND one year experience providing information technology services.
• OR, three years’ experience providing information technology services.
• OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved. 
• Certificates from recognized programs that indicate mastery of tools and techniques relevant to the assignment may substitute for up to six months of experience. 

• Evidence of a Bachelor’s degree in related field AND related experience within an athletic environment.
• Experience with University's network infrastructure preferred
• Experience with ACS compliance software, athletic recruiting software, Ticketmaster, XOS, DVSport, Microsoft Windows Server, JAMF Pro, SCCM, ServiceNow, EMS Scheduling.
• Experience making decisions in a changing environment and anticipating future needs.
• Experience working in stressful situations.
• Experience handling sensitive issues and information with confidentiality and discretion.
• Experience working collaboratively with members of all constituencies of the department.
• Evidence of effective verbal and written communication skills.
• Evidence of live event coordination, i.e. presentations, working with ticketed events, etc.