2019 Internship - Ticket Sales

  Northeast Region School
  Northeast Region
  Sports Internship
  Posted/Updated: 07/12/19



Job Summary

Job Purpose
  • Report directly to Vice President of Ticket Sales.
  • Work closely with the Ticket Operations staff in the selling, printing, mailing, and execution of ticket offers and promotions through the Tickets.com/ProVenue ticketing system.
  • Prior customer service and experience handling and reconciliation of cash is preferred. 
Duties & Responsibilities
  • Assist in the processing, printing and distribution of season, group and single match tickets.
  • Process ticket exchanges.
  • Service and interact with customers on a regular basis to help resolve ticketing questions and concerns.
  • Support seasonal ticket seller staff.
  • Utilize automated ticketing system, Ticket.com ProVenue, to process ticket requests.
  • Provide customer service support on match days at box office ticket windows.
  • Assist with administrative tasks for the department.
  • Help match day preparation of box office.
  • Assist with front desk operations and the team store on a rotational basis.
Desired Qualifications
  • Experience processing and handling of cash and/or other payment methods.
  • Prior experience in customer service/retail environment.
  • Excellent verbal and written communication skills.
  • Strong attention to detail and the ability to learn quickly in a fast-paced environment.
  • Computer proficient in Microsoft Office (Word, Excel, Outlook) and internet applications.
  • Computerized ticketing experience, specifically Tickets.com preferred.
Requirements
  • Enrolled in an undergraduate or graduate program and eligible for college credit.
  • Ability to work nights, weekends and holidays on an as-needed basis as well as for all match days during internship.


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