2019 Internship - Ticket Sales

This position has been filled - Job#: 453381788

Job Summary

• Report directly to Vice President of Ticket Sales.
• Work closely with the Ticket Operations staff in the selling, printing, mailing, and execution of ticket offers and promotions through the Tickets.com/ProVenue ticketing system.
• Prior customer service and experience handling and reconciliation of cash is preferred. 

• Assist in the processing, printing and distribution of season, group and single match tickets.
• Process ticket exchanges.
• Service and interact with customers on a regular basis to help resolve ticketing questions and concerns.
• Support seasonal ticket seller staff.
• Utilize automated ticketing system, Ticket.com ProVenue, to process ticket requests.
• Provide customer service support on match days at box office ticket windows.
• Assist with administrative tasks for the department.
• Help match day preparation of box office.
• Assist with front desk operations and the team store on a rotational basis.

• Experience processing and handling of cash and/or other payment methods.
• Prior experience in customer service/retail environment.
• Excellent verbal and written communication skills.
• Strong attention to detail and the ability to learn quickly in a fast-paced environment.
• Computer proficient in Microsoft Office (Word, Excel, Outlook) and internet applications.
• Computerized ticketing experience, specifically Tickets.com preferred.

• Enrolled in an undergraduate or graduate program and eligible for college credit.
• Ability to work nights, weekends and holidays on an as-needed basis as well as for all match days during internship.