Community Programs & Events Manager
Hockey (IA)
Central Region
Administration/Management
Posted/Updated: 07/10/19
Central Region
Administration/Management
Posted/Updated: 07/10/19
Job Summary
JOB SUMMARY
- Aims to build strong relationships within the community as well as with all fans through customer service and communication best practices.
- Develops innovative strategies ensuring awareness and support for the organization.
- Take on the responsibility of managing and activating several project plans that include:
- Fan service communication
- Event planning
- Community relations and events
- Donation requests
- School programs
- Other marketing efforts related to team games and events
ESSENTIAL FUNCTIONS
Personnel Management
- Hire, train, schedule and manage promo crew employees while providing leadership, motivation, direction and support during summer community events and throughout the season at game nights and in-season events.
- Manage and schedule team mascot and execute effective mascot appearances.
- Oversee and manage Event Staff.
Communication/Customer Service
- Oversee and fulfill Community Relations donations to local groups and charities.
- Work with sales departments to create new fundraisers for community partners.
- Write Community Relations promotions, game program content, website content and other collateral materials.
- Lead implementation of company strategy to deliver “best-in-class” guest service, providing feedback to advance and enhance the team's approach to service delivery.
- Understand the customer service strategies and objectives across our game night partners and collaborate on the vision, process and implementation of team specific customer service strategies.
- Assist Ushers and Security with greeting guests, and using creative problem solving to resolve issues quickly at the door or in-seat.
Event Management
- Plan and organize all fan facing events including but not limited to community, sales, sponsorship, and games.
- Manage the development and execution of special events to achieve key short and long term brand goals.
- Prepare and plan for all game day responsibilities for Promo Crew members.
- Create, plan, and implement Community Relations programs and fulfillment of corporate sponsor and AHL community programming.
- Plan and execute Community Events and actively pursue events where the team is represented by the mascot, players, coaches, and/or staff.
- Manage all in-game community activities and experiences.
Budget Management
- Responsible for managing and allocating promotions and events budgets.
- Responsible for maintaining promo crew and mascot hours and budget allocations.
How to Apply for Position:
Upgrade your account to paid subscription and gain access to this job as well as all other sports job opportunities:
Upgrade to a premium membership for complete access!
Subscribe today and gain access to 425 jobs in the sports industry - Cancel anytimeSimilar Jobs
Full-Time General Manager
Summer Collegiate Baseball Team
Central Region
Administration/Management
Posted/Updated: 02/13/24
Summer Collegiate Baseball Team
Central Region
Administration/Management
Posted/Updated: 02/13/24
Director, Digital Publishing & Operations
Pro Soccer League
Northeast Region
Administration/Management
Posted/Updated: 03/22/24
Pro Soccer League
Northeast Region
Administration/Management
Posted/Updated: 03/22/24
Sr. Manager, Paid Media
Soccer Organization
Northeast Region
Administration/Management
Posted/Updated: 03/21/24
Soccer Organization
Northeast Region
Administration/Management
Posted/Updated: 03/21/24
Manager, Social Media - YouTube
Pro Soccer League, NY
Northeast Region
Administration/Management
Posted/Updated: 03/11/24
Pro Soccer League, NY
Northeast Region
Administration/Management
Posted/Updated: 03/11/24