Customer Care Specialist (Seasonal)

This position has been filled - Job#: 453381995

Job Summary

•  Maintain/retain current business through outbound calls to create long-term customer – employee relationships


•  Practice of Needs Based Selling techniques through superior customer service, focusing on the customers needs and educating


•  Continually learn new events, promotions, sales techniques, and operational materials necessary to communicate to customer


•  Create, sell and process a ticket software


•  Operates computer, typewriter, calculator, copier, and/or other office machines


•  Assist with offsite ticket sales / promotions

• Verify and/or compile ticket mailings


•  Race weekend duties include but not limited to: setup of remote ticket buildings, ticket counting & window balancing, advance sales, will call and resolving customer issues


•  Cash handling skills and general checks and balance knowledge


•  Performs other such duties as may be assigned.

• Ability to communicate effectively; excellent verbal, written and listening communication skills


•  Ability to understand and carry out oral and written instructions and to request clarification when needed.


•  Organizational and problem-solving skills


•  Ability to meet the public well and to deal effectively with their questions or problems, seeking assistance when needed.


•  Ability to establish and maintain effective working relationships with co-workers, employees, customers and officials in other departments.


•  Ability to work alone or with others.


•  Practice and maintain professional work ethics, attitude, and appearance.


•  Proficient computer skills including knowledge of Microsoft applications


•  Flexible schedule, able to work some evenings and weekends. Open office hours 7 days a week 9:00am – 5:00pm