Director, Ticket Sales & Operations

Job Summary

• The Arena Football League is hiring a Director of Ticket Sales & Operationsfor a team in the Northeast Region of the United States to help oversee the organizations ticket sales and service efforts. 

• Assist the Arena Football League and Chief Operating Officer in the development and implementation of the overall ticketing strategies to maximize revenue and customer satisfaction
• Assist the Arena Football League and Chief Operating Officer in development and proposal of pricing strategies 
• Help to oversee strategies and initiatives to maximize ticket sales, including outlining plans, timelines, marketing, collateral development, promotions, etc.
• Help in the development and implementation of sales strategies for business development in conjunction with the budget expectations of the organization
• Help to continually recruit new groups sales and account executive talent to the ticket department
• Work with the Arena Football League and Chief Operating Officer to develop strategies to motivate staff and accomplish goals set forth by the ticket sales, services, and operations departments
• Work with the Arena Football League and Chief Operating Officer to develop and implement sales training programs the ticket sales staff
• Manage market research, assess data, and evaluate inventory to identify areas of growth, improvement, or opportunity to generate incremental ticket/group experience revenue
• Proactively resolve customer and staff inquiries and issues
• Additional duties as assigned by the Arena Football League and Chief Operating Officer

Experience: 

• Five years’ experience in ticketing sales management, including inside and outside sales as well as customer service sales management experience in professional sports is preferred.

• Must have the ability to successfully develop and execute a strategic plan aimed at delivering sales growth in accordance with the organization’s financial goals. 


• Outstanding leadership qualities, customer service, sales and motivational skills. 


• Excellent communication and time management skills. 


• Ability to oversee relationships and contractual agreements with the group sales department

• Adhere to organization policies and procedures


• Act as a role model within and outside the organization


• Perform duties as workload necessitates


• Demonstrate flexible and efficient time management and ability to prioritize workload


• Meet department productivity standards


• Meet all sales goals (personal and departmental)