Manager, Ticket Sales and Service

  Central Sports Sales Company
  Central Region
  Sales
  Posted/Updated: 07/16/19



Job Summary

Essential Duties & Responsibilities: 

  • Sell tickets for ticketed sports through outbound, inbound and renewal sales. Selling tickets, depending on the property, may include sports such as Football, Men’s & Women’s Basketball, Hockey, Wrestling, Water Polo, Volleyball and others. Inventory available for sale may include: season tickets, season ticket upgrades, upsells & add-ons, group ticket packages, partial/mini-plan packages, and single game tickets.
  • Recruit, hire, train, and supervise Sales & Service staff.
  • Develop and execute approved Annual Business and Sales Plan and Operating Budget.
  • Lead, motivate, develop and retain sales and service staff for future succession within the department and The Aspire Group organization.
  • Serve as a member of the external operations team. 
  • Assist with the day-to-day operations of the new Fan Relationship Management Center profitably while exceeding client expectations in revenue generation and customer service.
  • Grow business each year.
  • Manager will be responsible for personal sales goals and contributing to annual revenue growth.
  • Prospect and target new sales opportunities to include season tickets, group tickets and donations.
  • Execute annual business and sales plan goals and operating budget.
  • Monitor, manage and evaluate staff performance on an ongoing basis; establish and communicate clear sales revenue and training goals and provide follow up with staff with appropriate feedback and direction for development.
  • Work with the university liaison to develop, present and communicate ticket sales strategies, procedures and processes. 
  • Assist with the creation, planning, communication, and implementation of special ticket plans, projects, promotions and programs.
  • Ongoing development of New Ticket Sales and Ticket Service program in the following areas: new business generation, season tickets, sales leadership, development of sales & service strategies, sales & service training, development of best practices and results tracking and reporting.
  • Track and report daily, weekly and monthly sales figures and relevant accountability. 
  • Leads in the development of ticket marketing, promotions, ticket pricing, sales strategies and community ticket/sampling programs, etc.

Qualifications & Requirements:

  • Bachelor’s degree in Sport Management or related field. 
  • 1-2 years of sports ticket sales experience with a minimum of 1 year in Ticket Sales. or Service/Ticketing Management/Team Leader preferred.
  • Computer proficient (Microsoft Word, Excel, Outlook) and detail-oriented.
  • Experience with ticketing software and CRM program preferred.
  • Excellent communication, presentation, and listening skills.
  • Strong organizational and time management skills.
  • Professional image and demeanor at all times.
  • Ability to work well with others and confidence when taking initiative.
  • Available to work Athletic events including home games and special events in evenings and on weekends.
  • Ability to effectively coach and manage others.
  • Advanced interpersonal skills.
  • Other duties as required.


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