Member Relations Coordinator

  Western Basketball Franchise
  West Region
  Sports Services
  Posted/Updated: 07/17/19

Job Summary

Core Functions: 

  • Provide support to the Member Relations team to maximize member retention and delivery of world-class customer service 

  • Assist the Member Relations team to ensure the prompt resolution of issues and concerns to drive member devotion, including occasional outbound and inbound calls, e-mails, and in-person meetings, processing payments, relocation requests, account transfers, address changes, ticketing issues, and any other account related duties for Season Pass Members 

  • Assist with member event planning & coordination 

  • Assist in the development and execution of member communication, including but not 

  • limited to renewal collateral, event and game day communication 
    Assist in creating contracts, amendments and addendums associated with Season Pass accounts 

  • Create reports and presentations 

  • Assist with scheduling of and communication with game day employees and implementation of Customer Service training for all stadium staff 

  • Manage department purchasing process including submission and tracking of purchase orders 

  • Assist with the facilitation of all department mailings 

  • Responsible for set-up of all Member Relations areas at games and events and upkeep of member areas at the stadium 

  • Perform game day responsibilities as assigned 

  • All other duties as assigned 


Skills & Abilities 
  • Proven experience using relationship based selling skills over the phone, through writing, and in-person communication channels 

  • A passion for building relationships with people and natural customer service instincts 

  • A positive and resilient team centric attitude with a professional demeanor 

  • Advanced time management, multi-tasking, and prioritization skills 

  • Exceptional organization skills 

  • Strong critical thinking, problem-solving, and conflict resolution skills 

  • Excellent written and verbal communication skills 


Experience & Education 
  • A Bachelor's Degree or commensurate work experience 
  • Minimum Two to three years of customer service, retention, sales or marketing experience

Technical Knowledge 
  • Proficiency in MS Office programs (Word, Excel, PowerPoint and Outlook) 

  • Experience with Adobe Photoshop preferred 


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