Hospitality Manager

Job Summary

• Responsible for all aspects of the club’s day to day hospitality sales and service. 
• Main goal of the Hospitality Manager will be creating relationships with clients and understanding and fulfilling their needs to make smooth and unforgettable events. 
• Responsibilities will include understanding pricing, menu options and capacities for all hospitality areas in the ballpark. 
• Assisting customers in preordering as well as upselling customers will be expected. 
• The ability to work with all other members of the food service department and club staff to execute top quality functions and events for clients will be required. 
• Manage a part time staff of servers for all events through each of the hospitality areas of the park. 
• Previous experience in the hospitality industry as well as previous experience in sales and employee management will be beneficial. 
• Being able to work with the point of sale equipment and web ordering portal as well as understanding proper inventory control will also be important. 
• Running a clean and organized operation will be paramount.

• Be able to create strong partnerships with other members of management as well as all clients and employees.  
• This position is a hands-on position as the culture is a team atmosphere instead of a strictly top-down delegation model.  
• Candidates must be able to understand and help plan F&B hospitality with the multi-pronged goal of a great culinary and overall experience for customers at the same time as generating a strong revenue stream with solid margins to support the business.  
• Nothing is more important to us than our brand promise of a great experience for our fans.  

• College or Trade School degree required.
• 3+ years of experience in Food & Beverage Field or Sales Field.
• Must present and communicate in a professional manner.
• Excellent verbal and written communication skills.
• Must speak fluent English.
• Must be organized with good time management skills.
• Computer proficiency in Windows and Microsoft applications.
• Must possess basic math skills.
• Possess strong presentation, negotiation, and closing skills.
• Must be self-motivated and able to work independently to meet or exceed goals.
• Additional skills may be required to perform additional task(s) specific to work location, department or line of business.
• Working conditions: A mix of office, hospitality area, kitchen, concession and outdoor.
• Can be prolonged periods of standing or prolonged periods of standing.
• Will be required to assist physically setting up and breaking down function areas as well as cleaning and stocking as needed. 
• Nights, weekends, holidays will be required.