Escalations Manager
Sports Recruiting Company
West Region
Administration/Management
Posted/Updated: 07/22/19
West Region
Administration/Management
Posted/Updated: 07/22/19
Job Summary
The position will be in charge of individual performance of each team member while providing regular coaching, training and supporting for the team.
Duties
- Identifying and applying of coaching strategies that can improve Lead's specialized skill sets and abilities that can resolve cancellation request
- Reporting of progress on company retention and customer service goals
- Hosting of regular individual team meetings
- Managing the schedule of individual Leads
- Supporting the team by handling escalated matters
- Creating and managing of individual incentive plans
- Other related tasks
Qualifications
- Bachelor's degree with 3 years of customer service experience
- Good leadership skills
- Strong organizational/customer service skills
- MS office proficient
- Goal oriented
- College athletics passion
- Prior management experience
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