Guest Services Event Staff
This position has been filled - Job#: 453382716
MLB Franchise
Southeast Region
Marketing/Events/Promotions
Posted/Updated: 07/29/19
Southeast Region
Marketing/Events/Promotions
Posted/Updated: 07/29/19
Job Summary
Position Summary
- Serve as one of the primary points of contact for all park guests during games, special events, and tours.
Essential Functions
- Proactively greet guests at the park gates and ticket lines with a friendly greeting and a smile.
- Scan game tickets insuring that the proper ticket is being used to gain entry.
- Assist fans in locating their ticketed seats.
- Proactively provide assistance, answer questions and communicate security measures along with special event/ballpark information to guests.
- Provide wheelchair assistance to guests.
- Being alert to potential hazards in the ballpark such as foul balls and reporting incidents.
- Monitor your assigned area for issues and opportunities to make lasting memories for our guests.
- Receive and quickly act upon requests or complaints from guests; refer serious problems to supervisory staff.
- Must demonstrate the ability to deliver exceptional customer service, to all guests as well as internal staff, via face-to-face interaction and/or telephone.
Qualifications & Requirements
- Required to work extended hours, weekends and holidays according to baseball/special events schedule.
- Must be able to stay in one stationary position for long periods of time.
- Must be able to work outdoors during all times of the year.
- Must be able to work all posts assigned, this includes but not limited to gates, interior, and exterior positions.
- A minimum of one year of customer/guest services experience is required.
- Must be able to interface well with all levels of the organization and represent the team in a highly professional manner.
Suggested Education & Experience Guidelines
- High school diploma or GED required, seeking college degree preferred
- Fluently bilingual in English/Spanish is a plus.
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