Support Engineer

This position has been filled - Job#: 453382909

  Football Team
  Southeast Region
  Sports Technology
  Posted/Updated: 08/01/19

Job Summary

About the Role:
Support Engineer to provide best in class technical services support. He/she will play a hands-on role in supporting the Fan Engagement and local team offices and must be well versed in both PC, MAC, printer, and mobile. The primary role of the Workplace Support Engineer is to provide level-1 and level-2 support.
This includes the administration and support of both hardware and software; maintaining and managing client/server applications and desktop-based operating systems deployed within the company.
What you will do: 

  • Provide Help Desk level-1 and level-2 support.

  • Building, installing, maintaining and troubleshooting both MAC and Windows desktops & laptops.

  • GSuite and Gmail account administration.

  • Software & license installation.

  • Deskside support for all hardware and software related issues.

  • First call phone support for all technical remote issues.

  • Develop & document tools/procedures.

  • Install & maintain 3rd party software & licensing.

  • Set up & move systems as necessary.

  • Analyze issues & create solutions for hardware & software problems.

  • Participation in managing support calls

  • Travel and on-call support as needed.

What you will bring: 

  • College diploma or university degree, preferably in technology, 

  • 5+ years of Helpdesk troubleshooting experience,

  • A+ or Network+ Certifications preferred.

  • Extensive knowledge and experience with both Microsoft Windows 10 and MAC OS administration and troubleshooting.

  • Specific knowledge of GSuite and Gmail.

  • Experience supporting mobile devices and mobile device management provisioning.

  • Excellent written and verbal communication skills.

  • Strong customer service focused attitude.

  • Ability to lift and transport moderately heavy equipment such as computers and monitors.

  • Experience with video collaboration tools and conference room technology support; Zoom experience a plus.

  • Ability to effectively prioritize tasks and escalate problems to management when needed.

  • Experience in sports, media/entertainment environment desired.

Equal Employment Opportunity Statement
Equal opportunity in employment. It is our objective to recruit, hire and retain the most qualified individuals without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status or any other characteristic or status protected by applicable federal, state or local law. Our equal employment philosophy applies to all aspects of employment, including recruitment, compensation, benefits, training, promotions, transfers, job benefits and terminations.

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