Tour Ambassador

  Entertainment Group
  International
  Sports Services
  Posted/Updated: 08/07/19

Job Summary

GENERAL RESPONSIBILITIES:
  • Proactively engage, assist and welcome all guests.
  • Service excellence principles with a smile and helping hand.
  • Demonstrate extensive knowledge of the venue amenities, programs and services.
  • Make a positive and memorable impact on the experience of our guests.
  • Greet all guests promptly at scheduled tour times.
  • Prepare tour materials and complete administrative tasks before and after each tour.
  • Outline the tour and timeline before beginning.
  • Adapt the tour program content according to guest needs and tour category.
  • Ambassador guests through the designated tour areas.
  • Clearly and articulately provide information to guests in an engaging manner.
  • Know all venue safety and security protocols, should they be needed.
  • Answer questions in a prompt fashion and redirect as required.

QUALIFICATIONS:

  • Experience working in hospitality or tour programs will be considered an asset.
  • Preference will be given to those applicants who possess 1 – 3 years of experience as a Tour
  • Ambassador.
  • Outgoing personality, great communication, troubleshooting skills, and passion for sports and entertainment.
  • An infectious smile, high integrity and an empathetic approach to guest service.
  • Strong listening, communication and interpersonal skills.
  • A talent for calling upon creative problem-solving skills and assertiveness as needed.
  • Ability to memorize and recite facts clearly and accurately.
  • Ability to work day, evening, weekend and holidays as required.
  • Ability to stand and walk for extended periods of time.
  • Microsoft programs proficiency.


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