Director of Operation

Job Summary

• Manages administration staff and resources – recruits and manages administration staff/resources to achieve club objectives.


• Manages contract performance – evaluates and manages performance against targets/milestones and deliverables of vendor agreements.


• Manages customer relationships – supervises relationships with members, customers, and partners.


• Reports – Provides monthly status reports to the Board of Director for review.


• Develops internal systems and processes – designs and implements systems and processes to ensure seamless delivery of services to club members.
  
   

• Works with DOC and Board of Directors to formulate policies and strategies to guide the overall direction of the organization.


• Consults with Board Members and staff to address issues, coordinate responses, and resolve problems.


• Prepares and presents reports to the Board for items affecting business operations and program services.


• Oversees human resources functions including hiring and performance appraisal for operation’s administrative staff.


• Maintains files of legal and organizational documents such as player information, coaching information, coaching contracts, and vendor contracts, etc.


• Attends Board meetings


• Works with the DOC to create a marketing and public relations plan per the budget provided by the Board of Directors.


• Manages the player and team registration processes.


• Manages the tournament registration processes for all teams.


• Participates in partnership discussions with current and prospective vendors.


• Manages the scheduling and maintenance of Community Fields.


• Manages the updating of the Organization’s websites and Social Media platforms.


• Liaises with League and State affiliates to ensure timely registration and appropriate participation of club teams.


• Oversees the recruitment and management of Team Managers, including financial collections and team communications.


• Oversees the organization and execution of the club’s tournaments.  Operates as the Tournament Director or all Tournaments.


• Oversees the creation and distribution of a club newsletter.


• Supports the Board to comply with federal, state, and local laws and regulations and maintain charity status.


• Maintains an annual organization calendar, noting key dates and deadlines.


• Oversees with the DOC the organization and execution of annual tryouts for the Travel program.
  
   

• Bachelor Degree, preferably in Sports Management, or equivalent experience;


• Understanding of Microsoft Word, PowerPoint, Excel, etc;


• Strong leadership qualities encompassing all levels of management;


• Knowledge of financial aspects including accounting, budgeting, and cost control procedures;


• Ability to communicate effectively through multiple media platforms;


• Ability to multi-task and prioritize tasks effectively;


• Excellent organizational skills.