Customer Support Representative (Part-Time)

Job Summary

• Primary responsibility will be assisting in the on-boarding of new members through outbound calls to welcome and orient the student-athlete and family to their membership


• Assist with managing all forms of inbound contact (phone calls, emails, texts) from members of the network


• Two to three hours of phone interaction with members per day


• Two to three hours of email interaction with members per day


• Coach student-athletes/families as needed


• Answer questions regarding recruiting related questions


• Help student-athletes/families understand the steps they need to take to maximize their recruiting potential and their membership at


• Provide a world class customer service experience to any and all clients


• Other responsibilities as assigned

• Ideal candidates have played or coached high school or collegiate sports


• World class customer service skills


• Organized and detail oriented


• Strong work ethic with team player mentality


• Professional, friendly phone demeanor


• Excellent conversational skills


• Proficiency with Microsoft Word, Excel and Outlook


• Excellent writing skills


• Passionate about college athletics


• Goal oriented with a desire to succeed


• Weeknight and weekend availability required, 25-29 hours per week

• Ideally 2pm-8pm M-Th CST


• 5 Weekend Hours