CRM (Salesforce) Administrator Internship

  Lacrosse Team (GA)
  Southeast Region
  Sports Internship
  Posted/Updated: 08/23/19



Job Summary

POSITION RESPONSIBILITIES:

  • Serve as the primary contact for all CRM and data integration.
  • Mine the CRM system to create a targeted list for emails, mailings, and other marketing campaigns
  • Configure, support, measure, and report on innovative sales and potentially marketing campaigns to support the various assigned entities and department.
  • Create targeted direct marketing campaigns for ticket sales using direct mail, email marketing, 
  • Create and manage CRM campaigns to assist sales in their efforts.  Also, create related reports and dashboards for these outbound sales campaigns
  • Understand how sales, retention and customer service process works and ensure that our system aligns to their goals and processes
  • Track revenue and productivity of the CRM users and create related reports and dashboards that aligns to our sales goals
  • Consult with stakeholders on alternatives related to the usage of the CRM system that you feel will result in better sales, renewals, or customer service
  • Provide training and support for ticket sales, customer service, and other users 
  • By being the administrator of our system, independently communicate opportunities or gaps against CRM best practices in order to improve our client’s business 
  • Occasionally work with our clients’ third-party vendors in order to integrate that data into their CRM instance and customize the system to best use that data
  • Keep up to date on the latest technologies in CRM and work to keep respective entities ahead of the curve
  • Work with departments to identify reporting needs and develop solutions, including dashboards and other reporting outputs, which provide real-time performance tracking to ranging levels of organizational leadership.
  • Work with the CRM users to best maximize the CRM data to generate leads and sales opportunities where applicable
  • Ensure data integrity across all systems
  •  Ability to meet deadlines and work in a fast-paced environment
  • Other Duties to be defined. 

Required:

  • Currently working towards a degree from an accredited college or university
  • Strong oral and written communication skills
  • Ability to work comfortably with Excel, Word, PowerPoint, and Outlook 
  • Preferred:
  • Experience with a CRM system (ex. Salesforce.com) 
  • Working knowledge of HTML and SQL
  • Experience with database applications such as SQL 


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