IT Support Technician

This position has been filled - Job#: 453384818

Job Summary

Essential Duties and Responsibilities

• Test POS devices prior to event to ensure they are configured correctly, and functioning properly.
• Assist in physical setup and deployment of POS devices.
• Train event staff on use of POS devices.
• Proactively identify and resolve any problems affecting POS devices.
• Assist event staff with technical issues throughout the event; document all problems and solutions.
• Communicate pertinent technical information to MainGate managers.
• Perform other duties as requested, directed or assigned.  

Education and/or Experience

• High school diploma
•  2 years professional IT support experience

  Job Knowledge, Skills and Abilities

• Strong knowledge of wired and wireless networking fundamentals, Windows Mobile, and POS devices and printers
• Good understanding of physical and information security concepts and practices in a retail work environment.
• Solid technical problem-solving and troubleshooting skills.
• Ability to prioritize issues based on operational requirements and work in a fast-paced, loud environment under pressure, with minimal supervision.
• Ability to effectively communicate verbally and, to a lesser extent, in writing.
• Ability to quickly learn new job-related tasks; must be adaptable and flexible.  

Training Requirements

• Foundation knowledge of  policies and procedures.
• Training provided on systems/equipment, necessary to the job function.