Sales and Service Manager

Job Summary

Position Overview:

•  The Manager will be integral in the development of ticket sales & service strategies. 
• This position requires someone who is highly motivated to contribute to the overall ticket sales and service efforts and passionate about staff leadership and development. 
• The Fan Relationship Management Center (FRMC) will perform outbound calls and service inbound calls on behalf of the University Athletics department with a concentration on the University’s ticketed sports. 

Inventory which is available for sale include, but not limited to: 

• Season tickets
• Group tickets
• Partial/ Mini-Plan ticket packages
• Single game tickets
• University Donations

 Duties and Responsibilities:

• The Manager will be responsible for both selling tickets as well as managing the ticket sales team Full-Time Sales Consultants.
• Act as the principal liaison with the Athletic Department.
• Develop and execute approved Annual Business and Ticket Sales Plan and Operating Budget.
• Recruit, hire, train, supervise a new ticket sales and service staff.
• Lead, motivate, develop, coach and retain sales staff for future succession and opportunity within the organization.
• Run day-to-day operations of the new Fan Relationship Management Center profitably while exceeding client expectations in revenue generation and customer service.
• Grow business significantly each year.
• Serve as a member of the External Operations Team
• Monitor, manage and evaluate sales staff performance on an ongoing basis; establish and communicate clear sales revenue and training goals and follow up with sales staff with appropriate feedback and direction for development.
• Develop, present and communicate Ticket Sales strategies, procedures and processes.
• Identify, explore and research new sales opportunities to include season ticket, group sales, mini plans, and single game target markets.
• Continually develop the Ticket Sales program in the following areas: new business generation, sales leadership, development of sales strategies, sales training, development of best sales practices and results tracking and reporting.
• Track and report daily, weekly and monthly sales figures and relevant reports. Handle all bookkeeping, commission reporting, staff payroll processing etc. 
• Assist with the creation, planning, communication, and implementation of special ticket plans, projects, promotions and programs. 
• Provide recommendations on marketing, promotions, sales strategies and community ticket/ sampling programs etc. 
• Other responsibilities as assigned by  Tech Athletics.

Qualifications & Requirements: 

• An established, aggressive, and successful salesperson with proven self-motivational skills.
• Strong work ethic and a passion for sales and creativity.
• Proven written and presentation skills.
• Possess a degree in a relevant field, a minimum of 2-3 years of sports ticket sales experience, and at least 1 year in Ticket Sales Management/ Team Leader preferred.
• Experience with Ticketing Software or similar product preferred, but not mandatory.
• Must be able to communicate equally well with executives, staff and fans at all levels and be comfortable in a very close supervisory and intense training environment.
• Compensation: 
• Competitive Base Salary, with the opportunity to earn commission on meeting or exceeding ticket sales goals.  
• Competitive benefits package including medical, dental, vision, other voluntary health benefits and 401k with matching program.