Guest Experience (Smile Maker)

  NBA Franchise
  Northeast Region
  Sports Services
  Posted/Updated: 02/24/20

Job Summary

Responsibilties/Duties:

  • Greeting with a smile, directing, and assisting guests 
  • Anticipating guest needs and concerns; being proactive 
  • Directing guests to seating sections as well as other attractions and amenities within State Farm Arena 
  • Handling guest issues according to arena guidelines and code of conduct; writing incident reports in accordance to policy 
  • Consistently perform at an elevated level of service and possess competent judgment. 
  • Provide guest service recovery and/or surprise and delight guests with memorable moments 
  • Make people smile - use your personality and passion for service to create smiles in our arena 
  • Other duties as required to elevate levels of service 



Qualifications:

  • 3+ years previous customer service experience preferred 
  • Must be poised, articulate, and comfortable when speaking with all guests 
  • Team player attitude and ability to work in a team environment 
  • Great verbal and written communication skills; basic report writing skills necessary 
  • Ability to interact with a diverse group of guests in a friendly and positive manner 
  • Physical requirements include ability to stand 4-6 hours at a time and walk up and down stairs 
  • Must be able to work a flexible schedule to include nights, weekends and holidays; must be able to report to work no later than 5:30 for weekday events 
  • Must be able to pass a background check

 



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