Guest Experience (Smile Maker)
NBA Franchise
Northeast Region
Sports Services
Posted/Updated: 02/24/20
Northeast Region
Sports Services
Posted/Updated: 02/24/20
Job Summary
Responsibilties/Duties:
- Greeting with a smile, directing, and assisting guests
- Anticipating guest needs and concerns; being proactive
- Directing guests to seating sections as well as other attractions and amenities within State Farm Arena
- Handling guest issues according to arena guidelines and code of conduct; writing incident reports in accordance to policy
- Consistently perform at an elevated level of service and possess competent judgment.
- Provide guest service recovery and/or surprise and delight guests with memorable moments
- Make people smile - use your personality and passion for service to create smiles in our arena
- Other duties as required to elevate levels of service
Qualifications:
- 3+ years previous customer service experience preferred
- Must be poised, articulate, and comfortable when speaking with all guests
- Team player attitude and ability to work in a team environment
- Great verbal and written communication skills; basic report writing skills necessary
- Ability to interact with a diverse group of guests in a friendly and positive manner
- Physical requirements include ability to stand 4-6 hours at a time and walk up and down stairs
- Must be able to work a flexible schedule to include nights, weekends and holidays; must be able to report to work no later than 5:30 for weekday events
- Must be able to pass a background check
How to Apply for Position:
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