Manager, Ticket Operations

Job Summary

• ·       Overseeing local management of ticket sales staff 
• ·       Assisting the Regional Director of Ticket Operations in developing      policies 
• ·       Managing work through team’s ticketing database
• ·       Managing the building and maintenance of ticketed events 
• ·       Strategically manage ticket inventory and class assignments to optimize sales and service initiatives. 
• ·       Support ticket sales and service staff in developing and maintaining special ticket offers and programs. 
• ·       Managing annual season ticket holder upgrade program. 
• ·       Researching issues/errors concerning printing, game summary, Account Manager, and online purchases. 
• ·       Managing the sorting, auditing, and tracking of printed ticket inventory as needed to complete sales orders.  
• ·      Providing training and direct supervision over game day staff as needed .
• ·       Supervising in-person and telephone customer service