Fan Research Manager
Sports Facility
Northeast Region
Administration/Management
Posted/Updated: 11/18/19
Northeast Region
Administration/Management
Posted/Updated: 11/18/19
Job Summary
What you will do
- Lead qualitative and quantitative research projects through all stages (design, programming, analysis and strategic insight).
- Support all primary, secondary, and syndicated market research analysis to better understand our fans.
- Ongoing management of the Football Advisory Network (F.A.N.) - a digital platform for fans to share their opinions on all aspects of their fan experience.
- Develop unique and engaging surveys, polls, and discussions for fans throughout all touchpoints..
- Maintain and analyze the website experience survey - providing ongoing insights and opportunities to improve digital products and services for our fans.
- Work with partners to lead focus groups or other qualitative research with fans.
- Add to the DNA of our already fan-centric culture by helping institutionalize the voice of the fan in all that we do.
- Develop and deliver impactful presentations to teams based on analysis of quantitative data from multiple sources.
What you will bring
- Prefer 5+ years experience in a research related role (sports, media, agency, or technology).
- Highly skilled in quantitative market research methodologies, including survey research and design.
- Must have prior web-based survey programming experience (Qualtrics, Vision Critical, etc.).
- Adept at performing sophisticated statistical analysis, including regression, cluster analysis, etc.
- Strong storytelling skills and the ability to synthesize and communicate complex analysis in simple ways.
- Experience with data visualization software (Tableau, Looker, etc.).
- Experience with syndicated data tools (Scarborough, MRI, Simmons).
- Self-starter with an entrepreneurial spirit. Not afraid to roll up their sleeves.
- Passion for sports and/or football.
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