Sales Institute Associate

  NHL Franchise
  Southeast Region
  Posted/Updated: 11/22/19

Job Summary

Essential Functions: 

  • Responsible for maximizing revenue through sales of NHL Team ticket packages including season tickets, partial plans and group tickets

  • Make 50+ outbound calls daily from provided lists

  • Conduct a minimum of 3 face to face sales appointments and/or tours weekly

  • Actively prospect and research new sales leads

  • Proactively work to create new revenue opportunities with existing customers through ticket plans, referrals and the seat relocation program

  • Build relationships to grow account base through repeat business and referrals

  • Meet or exceed weekly and monthly ticket sales goals

  • Set and attend in and out of office sales appointments each week

  • Handle incoming calls from sales prospects and existing clients

  • Utilize Ticketmaster’s Archtics ticketing software to manage customer accounts

  • Conduct in-arena appointments/tours to assist in closing new business

  • Work games and other events to support ticket sales initiatives

  • Provide excellent service through phone calls, emails, written communication and in-person visits in the office and special event 

  • Networking yourself in the community to increase sales 


  • Aggressive, competitive and committed to the sports industry

  • Highly motivated with a desire to be successful

  • Strong communication and computer skills

  • Superior time management skills and presentation skills

  • Ability to work nights, weekends and holidays as needed, in addition to traditional business hours

  • Passion for a growth-oriented career in sales

  • Detail-oriented and organized; ability to handle several projects at once

  • Any experience working for a team, athletic department or event is beneficial

Work Environment: 
  • This position works in an arena where the noise level is generally high, crowd traffic is heavy, temperatures are variable – often cold; lights are bright or dark with occasional exposure to flashing lights and pyrotechnics. 


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