Membership Fulfillment + Services / Ticket Operations Internship

Job Summary

• Learn the art of heavy relationship-building with prospective and current clients in order to meet sales goals.


• Place outbound calls to decision makers and customers to sell ticket packages or group sales accounts.


• Help sales reps upsell current clients to better seats / group events


• Learn all aspects of ProVenue/Tickets.com including back end reporting/analytics of ticket usage


• Work with all ST clients on how to best use their tickets, including brand new consign back ticket program


• Assist with mass e-mails to all ST Holders with information throughout the season


• Act as liaison between all ST clients and Sod Poodles


• Work with Director of Corporate Sales to ensure all corporate clients are utilizing all of their tickets


• Assisting in ticketing platform related functions 


• Data entry including group and season ticket contracts 


• Provide a superior level of customer service to all suite clients, season ticket holders, plan holders, single game buyers, new business prospects and fans alike 


• Ability to function in fast-paced environment, handle multiple projects and adhere to deadlines
  
   

• Undergraduate Degree 


• Must be able to work evenings and weekends, as required 
  • Nights & Holidays 


• Self-Starter and able to work with multiple departments and people 


• Strong customer service experience (both in person and over the phone) 


• Ticket office experience; ProVenue/Tickets.com experience a plus 


• Experience with Adobe Creative Suite considered a plus


• Intermediate computer skills (Word, Excel) 


• We are seeking applicants that are excellent communicators, detail-orientated, team players, confident, ambitious, dedicated, diligent, computer savvy, and have a general knowledge of sports, and want to be in sales as a career.


• We prefer candidates with previous internships working in sports teams.