Director, Building Operations and Sustainability with Atlanta Hawks and State Farm Arena in Atlanta · GA

Job Summary

Who are we: A professional basketball team and state-of-the-art arena/entertainment venue that specializes in creating memorable experiences for each guest we interact with. Some of our favorite things are live sports, concerts, comedy shows, family shows, and most any other world-class event you can think of, and we’re looking for someone who shares the same interests. We live for the fast pace world of sports & live entertainment, and as such, we work hard, run fast, execute flawlessly, and party it up when it all comes together. Lastly, we strive to deliver wonderful experiences that create lasting memories, and we prefer to surround ourselves with those who are the best at what they do. 
Who are you: An enthusiastic lover of sports, live entertainment and people. You have true passion for engaging in meaningful interactions and creating memorable experiences for all guests. You strive to be helpful, engaging and knowledgeable of all things Atlanta Hawks and State Farm Arena. You enjoy being a part of an exciting and dynamic group, and you’re committed to continuously enhancing the productivity and effectiveness of your team. Lastly, you enjoy working hard and celebrating hard, and you’d be shocked if guests weren’t positively impacted by their interactions with you.Role:Provides an elevated level of property operations knowledge. Position has overall responsibility for all facets of conversion operations, building cleanliness uniform distribution, and sustainability practices. Develops and implements strategies that will deliver products and services, which meet or exceed the needs and expectations of guests and employees while maximizing the financial performance. Responsible for maintaining standards and regulatory requirements. Responsibilities: 

Managing Operations and Departmental Budgets 
Manages all arena conversion operations, uniform distribution, and arena housekeeping
Administers service contracts to support property needs.
Coaches and supports operation teams to effectively manage controllable expenses (e.g., wages, tools and equipment, grounds keeping supplies, uniforms, vendors, service agreements, inventory, etc.).
Develops an operating strategy that is aligned with the organizations business strategy.
Develops and manages Operating, Uniform, Environmental and Sustainability budget.
Ensures integration of departmental goals in game plans.
Develops relationships with vendors which support facility operations
Reviews financial reports to determine how Operations, Uniform and Environmental departments are performing against budget.
Addresses potential areas of concern and proposing solutions to stakeholders in a proactive manner.
Communicates a clear and consistent message regarding departmental goals to produce desired results.
Supervises projects to ensure timely completion of projects within budgetary guidelines.
Maintain relationships with key vendors to drive important initiatives such as zero waste and developing and implementing strategies to support and pursue sustainable policies and procedures.

Maintaining Operating Standards 
Develops, administers, and maintains property environmental standards.
Facilitates and Support all arena event conversions.
Administers the Uniform Distribution Department for the entire Arena staff.
Ensures policies are administered fairly and consistently.
Develop, implement, and maintain processes and standards that drive arena sustainability. 

Managing Profitability 
Manages areas of operation to budget by reviewing financial performance, budget worksheets and payroll progress reports.
Monitors and manages the payroll function.
Manages department's operating expenses to achieve or exceed budgeted goals.
Participates in the development of department's capital expenditure goals; manages projects as needed.
Participates in the budgeting process for areas of responsibility.
Understands the impact of department's operation on the overall organization financial goals; educates staff on details as appropriate. 
Conducting Human Resources Activities
Ensures employees are treated fairly and equitably.
Ensures disciplinary procedures and documentation are completed according to standards.
Utilizes employee feedback and an “open door” policy to identify and address employee problems or concerns in a timely manner.
Celebrates successes by publicly recognizing the contributions of team members.
Resolves guest problems and complaints.
Brings issues to the attention of Human Resources as necessary.
Ensures that regular on-going communication takes place throughout the facility operation to communicate daily operations activities, set expectations and create awareness of business objectives.

Qualifications: 
High school diploma or GED; 6 years of experience in the arena and event management, food and beverage, sales and marketing, or related professional area                                              OR 2-year degree from an accredited university in Venue Operations, Hospitality, Business Administration, or related major; 2 years of experience in the arena and event management, food and beverage, sales and marketing, or related professional area.
1-2 years of experience in establishing and maintaining building sustainability practices.
Must be a self-starter and able to work with minimal supervision and able to initiate work when needed. 
Must be able to produce high level reports and analysis with accuracy and attention to detail. 
Ability to grasp concepts quickly and work with minimal supervision in a fast-paced environment. 
Must be highly organized and able to exercise professional initiative and good judgment in prioritizing work and balancing multiple tasks. 
Must be able to maintain discretion and confidence as this position will have access to sensitive information. 
Experience interacting with all colleagues at all levels of an organization. 
Must have a command of the English language and have an advanced level of writing/communication skills.
Must be computer literate with a working knowledge and experience with the entire Microsoft suite of products, AND other software packages as applicable.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.