Visitor Services and Retail Coordinator

  Sports Entertainment Facility
  Central Region
  Sports Services
  Posted/Updated: 12/03/19

Job Summary

 

Expectations: 

  • Adhere to MLB Team Policies and Procedures 

  • Act as a role model within and outside the MLB Team Organization

  • Perform duties as workload necessitates to achieve goals.

  • Possess the ability to communicate with an audience of variable sizes and ages 

  • Meet department productivity standards



Essential Duties and Responsibilities
:

  • Lead and supervise box office operations in the sale of tickets, merchandise, and membership

  • Troubleshoot and resolve customer issues or problems 

  • Develop and maintain a strong working knowledge of all museum exhibits and disseminate museum information to guests

  • Assist manager with scheduling of staff and volunteers

  • Onboard and help facilitate training of new staff and volunteers

  • Supervise museum ambassadors and volunteers with the help of manager

  • Coordinate initiatives for the recruitment of volunteers

  • Assist museum staff in the museum office with a variety of administrative tasks

  • Organize and maintain the appearance of the Hall of Fame Shop and promote sales.

  • Assist with the development of new products for museum sale

  • Maintain a working knowledge of programming and reporting of POS system

  • Assist with museum special events and museum maintenance projects as needed 

  • Coordinate and create with the marketing department ways to increase merchandise sales

  • Work with merchandise coordinator in the organization and maintenance of inventory

  • Other duties as assigned

 
Experience, Education and Licensure: 

  • College Degree or relative experience preferred. 

  • Candidate must be willing to work extended hours and/or weekends as required.

     


Knowledge and Skills 

  • Excellent verbal communications skills are a must.  

  • Must be a team-player who is self-motivated, creative, and can proactively solve problems. 

  • Must present a professional attitude and appearance and have a desire to succeed, and be open to learning and upgrading of skills and accepting supervision from Hall of Fame manager; possess strong interpersonal and time management skills with the ability to multi-task.  

  • Must physically be able to lift 25 or more pounds.  

  • Knowledge of the history is not required, but applicant must have the desire to learn the history of the franchise as well as the ability to learn new material rapidly. 

  • Previous experience in retail and point of sale operations desirable.

 
 

 



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