Visitor Services and Retail Coordinator

  Sports Entertainment Facility
  Central Region
  Sports Services
  Posted/Updated: 12/03/19

Job Summary



  • Adhere to MLB Team Policies and Procedures 

  • Act as a role model within and outside the MLB Team Organization

  • Perform duties as workload necessitates to achieve goals.

  • Possess the ability to communicate with an audience of variable sizes and ages 

  • Meet department productivity standards

Essential Duties and Responsibilities

  • Lead and supervise box office operations in the sale of tickets, merchandise, and membership

  • Troubleshoot and resolve customer issues or problems 

  • Develop and maintain a strong working knowledge of all museum exhibits and disseminate museum information to guests

  • Assist manager with scheduling of staff and volunteers

  • Onboard and help facilitate training of new staff and volunteers

  • Supervise museum ambassadors and volunteers with the help of manager

  • Coordinate initiatives for the recruitment of volunteers

  • Assist museum staff in the museum office with a variety of administrative tasks

  • Organize and maintain the appearance of the Hall of Fame Shop and promote sales.

  • Assist with the development of new products for museum sale

  • Maintain a working knowledge of programming and reporting of POS system

  • Assist with museum special events and museum maintenance projects as needed 

  • Coordinate and create with the marketing department ways to increase merchandise sales

  • Work with merchandise coordinator in the organization and maintenance of inventory

  • Other duties as assigned

Experience, Education and Licensure: 

  • College Degree or relative experience preferred. 

  • Candidate must be willing to work extended hours and/or weekends as required.


Knowledge and Skills 

  • Excellent verbal communications skills are a must.  

  • Must be a team-player who is self-motivated, creative, and can proactively solve problems. 

  • Must present a professional attitude and appearance and have a desire to succeed, and be open to learning and upgrading of skills and accepting supervision from Hall of Fame manager; possess strong interpersonal and time management skills with the ability to multi-task.  

  • Must physically be able to lift 25 or more pounds.  

  • Knowledge of the history is not required, but applicant must have the desire to learn the history of the franchise as well as the ability to learn new material rapidly. 

  • Previous experience in retail and point of sale operations desirable.



How to Apply for Position:

Upgrade your account to paid subscription and gain access to this job as well as all other sports job opportunities:

Upgrade to a premium membership for complete access!

Subscribe today and gain access to 1,993 jobs in the sports industry - Cancel anytime

Payment Details

*By joining, you agree to the Terms of Agreement and to receive important email communications. To ensure uninterrupted service, your membership will be autorenewed at the regular price at the time you joined. You may cancel at any time. Simply refer to our Cancellation Policy.

Similar Jobs

Assistant Coach Cross Country/Track
  Private Roman Catholic University
  Central Region
  Sports Services
  Posted/Updated: 05/27/20
BallPark Seasonal Event Security
  Baseball Team
  Central Region
  Posted/Updated: 06/24/20
Assistant Coach Cross Country/Track
  Jesuit University
  Central Region
  College Coaching
  Posted/Updated: 05/27/20
Assistant Director of Compliance, Athletics
  University (OH)
  Central Region
  Posted/Updated: 05/27/20
Training Grounds Supervisor
  Soccer Team
  Central Region
  Posted/Updated: 05/11/20

Ready to Get Started?

Get access to the most up-to-date live sports jobs now!