Visitor Services and Retail Coordinator

Job Summary

• Adhere to MLB Team Policies and Procedures 


• Act as a role model within and outside the MLB Team Organization


• Perform duties as workload necessitates to achieve goals.


• Possess the ability to communicate with an audience of variable sizes and ages 


• Meet department productivity standards

• Lead and supervise box office operations in the sale of tickets, merchandise, and membership


• Troubleshoot and resolve customer issues or problems 


• Develop and maintain a strong working knowledge of all museum exhibits and disseminate museum information to guests


• Assist manager with scheduling of staff and volunteers


• Onboard and help facilitate training of new staff and volunteers


• Supervise museum ambassadors and volunteers with the help of manager


• Coordinate initiatives for the recruitment of volunteers


• Assist museum staff in the museum office with a variety of administrative tasks


• Organize and maintain the appearance of the Hall of Fame Shop and promote sales.


• Assist with the development of new products for museum sale


• Maintain a working knowledge of programming and reporting of POS system


• Assist with museum special events and museum maintenance projects as needed 


• Coordinate and create with the marketing department ways to increase merchandise sales


• Work with merchandise coordinator in the organization and maintenance of inventory


• Other duties as assigned

• College Degree or relative experience preferred. 


• Candidate must be willing to work extended hours and/or weekends as required.
  
   

• Excellent verbal communications skills are a must.  


• Must be a team-player who is self-motivated, creative, and can proactively solve problems. 


• Must present a professional attitude and appearance and have a desire to succeed, and be open to learning and upgrading of skills and accepting supervision from Hall of Fame manager; possess strong interpersonal and time management skills with the ability to multi-task.  


• Must physically be able to lift 25 or more pounds.  


• Knowledge of the history is not required, but applicant must have the desire to learn the history of the franchise as well as the ability to learn new material rapidly. 


• Previous experience in retail and point of sale operations desirable.