Tour Guide

Job Summary

• Arena experiences operation and service


• Arena Experience guest check-in


• Special Event support


• Ticketing support


• Tours within Corporate settings (Special Events and Company activities)


• Customer Service


• Private and Public Tours

• Provide fulfilling and quality experiences for all guests who partake in the arena experiences, including Corporate activities, Special Events, Private Tour Groups, and Public Tours.


• Provide quality customer service with guest check-in, guest engagement, and guiding guests safely through the arena.


• Proactively enhance the visitor experience through excellent customer service


• Maintain cheerful, welcoming, professional atmosphere


• Provide best-in-class tour experiences with excellent public speaking skills and guest interaction; provide a cohesive, timely, engaging, and factual tour script delivery; be knowledgeable of home team’s history, facts regarding the stadium infrastructure, and all present, and future stadium events.


• Participate in quarterly training sessions regarding tour script updates, any updates in program policies, and review of customer service performance.

• High school diploma or GED required


• Ability to work flexible hours as needed, including weekends and some holidays


• Available to work up to 10-20 hours a week


• Excellent written and oral communications skills


• Guest engagement experience a plus


• Professional and clean appearance


• Excellent public speaking skills


• Ability to gracefully handle stress under pressure


• Ability to control large groups independently and with co-workers


• Desire and willingness to collaborate with fellow colleagues


• Ability to adhere to program standards and expectations

• Maximum of 29 hours/week


• Shifts include evenings, weekdays, weekends, and some holidays