Theatre Guest Services Host

Job Summary

• Greet all guests that enter your assigned area or entrance. 


• Responsible for ensuring line is moving in a quick and efficient manner when taking tickets. 


• Provide guests with accurate building and event information. 


• Resolve basic seating issues like… relocations, duplicate tickets and ADA seating.  


• Perform access control by permitting only authorized persons to enter an assigned area. 


• Maintain Theatre Conduct and Appearance Standards.


• Complete incident reports as required.


• Visually monitor guests for prohibited items and respond accordingly with guest options. 


• Receive and resolve guest concerns, notify Supervisors or Management as needed.


• Seat guests as needed and requested. 


• Ensures that guests are in their ticketed area, keeps all aisles, portals and walkways clear. 


• Respond accordingly to guest illness, guest injury or emergency procedures. 


• Monitor section for policy compliance, safety concerns, and guest behavior.


• Notify Supervisor of guest concerns and potential issues.


• Takes proactive steps to anticipate guest’s needs and prevent issues from escalating.   


• Responsible for familiarizing themselves with all departments, building and guest polices. 


• Must be familiar with building/seating layouts, restrooms and emergency exits. 


• Maintains a safe and clean work environment.