Director, Ticket Sales

Job Summary

Essential Duties & Responsibilities: 

• Sell tickets through outbound, inbound and renewal sales. Inventory available for sale may include but is not limited to: season tickets, season ticket upgrades, upsells & add-ons, group ticket packages, partial/mini-plan packages, single game tickets, parking, and Club memberships. 
• Recruit, hire, train, and supervise sales & service staff. 
• Help to develop and execute season, group, and single ticket sales and marketing plans. 
• Lead, motivate, develop and retain sales and service staff for future succession.
• Lead the day-to-day operations of the sales & service staff and exceeding expectations in revenue generation and customer service. 
• Grow business each year. 
• Director will be responsible for personal sales goals and contributing to annual revenue growth.
• Prospect and target new sales opportunities to include season tickets and group tickets.
• Monitor, manage and evaluate staff performance on an ongoing basis; establish and communicate clear sales revenue and training goals and provide follow up with staff with appropriate feedback and direction for development. 
• Assist with the creation, planning, communication, and implementation of special ticket plans, projects, promotions and programs. 
• Assign group parking spaces for home football games.
• Ongoing development of New Ticket Sales and Ticket Service program in the following areas: new business generation, season tickets, sales leadership, development of sales & service strategies, sales & service training, development of best practices and results tracking and reporting. 
• Track and report daily, weekly and monthly sales figures and relevant accountability. 
• Leads in the development of ticket marketing, promotions, ticket pricing, sales strategies and community ticket/sampling programs, etc. 
• Assist with identifying and staffing local community events throughout the year. 
• Work with the Aspire Group on weekly reports, monthly training calls and bi-annual, on-campus training sessions. 

Qualifications & Requirements:

• Bachelor’s degree in Sport Management or related field.
• 2-3 years of sports ticket sales experience with a minimum of 1 year in Ticket Sales or Service/Ticketing Management/Team Leader preferred.
•  Computer proficient (Microsoft Word, Excel, Outlook) and detail-oriented. 
• Experience with ticketing software and CRM program preferred. 
• Excellent communication, presentation, and listening skills. 
• Strong organizational and time management skills. 
• Professional image and demeanor at all times. 
• Ability to work well with others and confidence when taking initiative. 
• Available to work events including home games and special events in evenings and on weekends.
• Ability to effectively coach and manage others. 
• Advanced interpersonal skills. 
• Other responsibilities as required.