Ticket Operations Manager

Job Summary

Position: Ticket Operations Manager

Reports To: Director of Ticket Services

Position Overview: 

The Ticket Operations Manager will be responsible for the programming of all events in the ticket system and the maintenance of those events and related duties to ensure a high quality ticket operation.

Position Responsibilities: 

• Event creation, manifest building, pricing and management of all aspects related to enabling an event for on sale both internally and externally through various channels. 

• Prepare all events and account renewals year over year and generate all invoices 

• Manage payment plan process and batch related duties including processing payments

• Create and manage invoice and ticket templates

• Responsible for all phases of ticket printing including print files and mail orders.

• Set up laptops and ticket printers for event day operations of various track events.

• Manage all events as sold on internet, associated links, copy points and promotions. 

• Work with Ticketmaster to build and sell tickets for all events on ticketmaster.com

• Utilize all programs including Archtics, AM Client Tools, TM One, Account Manager, Dimension CRM, Uphoria App and related programs to ensure an efficient and fluid operation with minimal issues 

• Management of FanUser and barcoding procedures, loading scanners and trouble-shooting scan issues during events 

• Provide support to Sales & Marketing and servicing their needs as requested including assembly of clubhouse and suite packages, trade and contractual orders as well as all company comp requests

• Inventory management of all ticket stock, wristbands and related merchandise

• Assist with customer service and related issues ensuring highest level of satisfaction

• Assist in SMI ticket related meetings, reporting needs and correspondence

• Assist with all financial reports and event settlements 

• Assist in other duties as assigned by the Director of Ticket Services

Qualifications: 

• College degree and at least 3 years of experience in box office operations 

• Knowledge and proficiency with Archtics Ticket System and all related TM Software products 

• Excellent time management, organization and customer service skills 

• Ability to respond quickly and effectively to changing trends and circumstances

• Ability to work irregular and long work hours, weekends 

• Self-motivated with positive attitude and ability to work in a team environment 

• Knowledge of and interest in NASCAR and/or motorsports industry a plus but not necessary

Salary to commensurate with experience. Send resume and cover letter to [email protected]

Las Vegas Motor Speedway is a wholly-owned subsidiary of Speedway Motorsports, a leading marketer and promoter of motorsports entertainment in the United States. For more information visit www.speedwaymotorsports.com.