Director of Events and Operations

  Sports Facility
  Southeast Region
  Administration/Management
  Posted/Updated: 12/26/19

Job Summary

Responsibilities 
  • Oversees overall daily operation and maintenance of the facility and all systems. This includes HVAC, sound, lighting, ice making, fire protection, life safety, workplace safety, communications, scoreboard, etc.
  • Oversees the advancing and communicating event information to the appropriate departments and staff.
  • Oversees Custodial services for the entire facility.
  • Negotiates and administers labor group contracts (Stagehands).
  • Ultimately responsible for installation and maintenance of ice surfaces.
  • Oversees the operation of event set-up and tear-down, i.e. basketball floor, stage risers, chairs, signs, hockey glass, and dasher boards, etc.
  • Acts as liaison with City Services for numerous facility related functions (City Codes, Parking, Licenses, permits, etc.).
  • Responsible for Health & Safety compliance.
  • Ensure successful event coordination activities by supervising and training Event Manager and/or Coordinator(s). Plan, organize and assign all day-to-day work assignments for Event Services Department personnel including Event Manager, Event Coordinator(s), and Security personnel.
  • Direct, hire, supervise and schedule all aspects of operations including event coordination and services, event staffing, security, crowd and risk management, police, fire and safety personnel, and ADA compliance.
  • Responsible for all summaries of events produced by the Event Services Department.
  • Develop operating procedures that conform to corporate standards, customized to the specific needs of the facility and consistent with the goals and objectives of the client, facility and corporation.
  • Manage subordinate supervisors who oversee employees in various functions. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
  • Attend department head meetings and staff meetings. Develop and maintain a harmonious working relationship with all of the other departments.
  • Assist in the preparation of the annual operating budget and recommend an annual capital budget for long-range repairs and improvements to the facility. Authorize the requisition of equipment and supplies within budget guidelines.
  • Know and ensure all laws, codes, ordinances, policies, procedures, risk management, safety precautions, rules/regulations and emergency procedures are followed. Develop a program to train all employees on fire/life safety and emergency procedures.
  •  Investigate, analyze and resolve operational problems and complaints. Conduct periodic staff meetings to discuss procedures, problems, and policy changes.
  • Coordinate events on selected shows/meetings.
  • Assist in the preparation and negotiation of service agreements for event services security, event staffing and other agreements as needed. Review contracts for compliance with event and/or government specifications and suitability for occupancy.
  • Act as a liaison between unions, tenants, facility contractors and county emergency personnel as needed.
  • Develop and implement emergency procedures, and safety and risk management policies.
  • Make immediate decisions and communicate with all users of the facility in an emergency situation
  • Researches, reviews and recommends equipment, materials and supplies required in providing event services and planning.
  • Prepares schedules and assigns events to the Operations and Event staff.
  • Meets with potential clients, advises them on the facility requirements, and negotiates sales of additional services.
  •  Works with internal service partners to provide quality service to customers.
  • Serves as liaison for all facility clients to ensure highest level of customer service for all external service providers.
  • Manages meetings, tradeshows, conventions and conferences contracted at the facility.
  • Develops policies and procedures for the Event Services and monitors their effectiveness.
  • Establishes new standards of customer service by working with departments in the facility.
  • Develop and maintain a harmonious working relationship with all of the other departments.
  • Evaluates facility practices and recommends improvements to better reflect the needs of the Client and the facility and/or to improve the efficiency and safety of operations, in compliance with the organization.
  • Oversees the development of work plans, show floor set-ups, assigns appropriate duties to subordinates; makes hiring decisions.
  • Must be able to work in a fast-paced environment.
  • Work extended and/or irregular hours including nights, weekends and holidays as needed.  
Nonessential Job Functions:
  • Other duties and responsibilities as assigned.
 Qualifications 
  • Bachelor’s/Technical degree from an accredited college/university/school required.
  • Minimum of five (5) years’ experience in facility operations management
  • Related experience and/or training in the public assembly industry in a supervisory or management position
  • Must show demonstrated knowledge of physical plant management, supervisory skills and experience in work crew supervision in facility operations.
  • Forklift certified or ability to be certified
  • Ability to work event nights, weekends and holidays as required.
  • Knowledge of budget preparation and control.
  • Knowledge of OSHA requirements.
  • Knowledge of boilers, chillers, refrigeration and ice-making
  • Knowledge of Fire Alarm / Fire Protection systems
  • Knowledge of Burglar / Hold up Alarm systems
Intellectual/Social, Physical Demands and Work Environment:
  • The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 


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