Premium Hospitality Lead

  Pro Soccer Club
  Central Region
  Sports Services
  Posted/Updated: 01/14/20

Job Summary

 
Essential Responsibilities
  • Create an exceptional experience for guests in the premium areas at all  Field events
  • Take ownership over area assigned by understanding and learning the operational details and collaborating with other teams and vendors in your area to maintain excellence 
  • Responsible for arriving earlier and staying later to oversee the successful set up and tear down of each area
  •  Responsible for creating a positive and welcoming culture amongst all staff and guests and leading by example
  • Lead fellow staff to perform at their best by supporting needs
  • Build meaningful connections with guests and find ways to enhance their game day experience
  • Provide relevant and objective feedback that will help improve the experience for all guests
  • Be a resource for any guest questions and/or complaints that may arise 
  • Be a proactive ambassador 
  • Assist with executing unique programming in premium areas


Requirements
  • Strong interpersonal & relationship building skills
  • At least 1 Year Experience working in Premium Seating preferred
  • Ability to maintain a professional demeanor throughout all interactions 
  • Ability to work 95% of all games and All-Stadium Events which may include evenings, weekends, and potential holidays
  • Ability to stand for long periods of time and life up to 20 lbs
  • All applicants must be 18 years of age or older


We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.


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