Ticket Seller (Part-Time)

  NHL Franchise
  Central Region
  Sports Services
  Posted/Updated: 01/14/20

Job Summary


Summary 
Assist guests in the purchase and pick-up of tickets for all Arena events while maintaining high customer service standards. 
 

Essential Duties and Responsibilities include the following. 
  • Sells tickets to guests using the Ticketmaster ticketing system. 

  • Uses ticket dispensing machine that automatically ejects numbers of tickets requested by guests and hand ticket to guests. 

  • Distributes Will Call tickets to guests.  

  • Accepts payment and makes change when appropriate. 

  • Answers incoming Box Office phone calls.

  • Answers questions, and provides information concerning upcoming events.  

  • Prepares reconciliation of ticket sales at conclusion of each evening. 
 

Competencies   

  • To perform the job successfully, an individual should demonstrate the following competencies:

  • Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

  • Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments. 

  • Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form

  • Conflict Resolution - Encourages open communications
  • Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events. 

 

Qualifications  
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
 

Education and/or Experience  
Less than high school education; or up to 1 month related experience and/or training; or equivalent combination of education and experience. 
 

Mathematical Skills  
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.  Ability to perform these operations using units of American money and weight measurement, volume, and distance. 
 

Computer Skills  
To perform this job successfully, an individual should have knowledge of Ticketmaster software. 
 

Physical Demands  
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Work Environment  
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
  


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