Account Manager/Director of Operations
Sports & Entertainment Services
Southeast Region
Sales
Posted/Updated: 01/29/20
Southeast Region
Sales
Posted/Updated: 01/29/20
Job Summary
Primary Duties and Responsibilities
1. Develop and maintain an effective working relationship with client representatives from venue and attend meetings at the venue as needed.
2.Develop budget planning for operations and accomplish objectives within allotted budget.
3.Responsible for Human Resources aspects of employees of the branch including hiring, training, scheduling, payroll, and terminations.
4.Directly oversee operations including staff at the venue and ensure/monitor the quality of event operations for venue.
5.Ensure adherence to all administrative policies and procedures.
6.Responsible for billing and tracking of invoices to and from clients and vendors.
7.Ensure compliance with all human resources policies and procedures, including hiring procedures.
8.Identify potential process improvements to include cost savings and increased revenue.
Knowledge, Skills and Abilities Required
1. Demonstrate positive leadership qualities and strong interpersonal skills to aid in training new employees.
2. Must be willing to take direction and lead by example.
3. Must have excellent verbal and written communication skills. Speaking in front of large groups and conducting training will be required.
4. Must be computer literate and have working knowledge in Microsoft Word and Excel.
5. Must be able to respond to change in a positive and productive way.
6. Must exhibit an emphasis on customer service.
7. Demonstrate organization and attention to small yet critical details.
8. Ability to handle multiple tasks.
9. Excellent problem solving and negotiation skills.
Working Conditions
- Fast paced environment at venue during event days. Longer hours/days are necessary. Frequently required to work, evenings, weekends and holidays as scheduled.
- Must be able to move in a quick, energetic manner. Long periods of sitting while on the phone and the computer are common. Long periods of standing and constant movement around event area is expected on event days.
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