Sales Coordinator, Ticketing

  Sports Facility
  Central Region
  Sales
  Posted/Updated: 03/05/20

Job Summary

This position will be focused on servicing and retaining assigned suite and club seat accounts through touchpoints, collections, contract execution, exceptional customer service and hospitality.

 

Job Responsibilities:

 

  • Assist in servicing the remaining reserved seating accounts during the sales process and annual collections.
  • Support the Premium Sales Consultants in creating new accounts in Archtics, processing seat and suite payments, preparing and executing contracts, sending fully executed copies of contracts, and making a proper introduction to the customer.
  • Produce and execute annual suite and seating payment invoicing and collections and work diligently toward a 100% collection rate each year.
  • Deliver monthly touchpoints to Suite and Club Seat Owners via email, phone or written communications to ensure a quality year-round experience.
  • Provide prompt and professional communication to Suite and Club Seat Owners and internal staff.
  • Maintain accounts, contracts and notes in CRM/Microsoft Dynamics
  • Uphold positive relationships and customer confidentiality.
  • Assist in the creation and coordination of special events to aid in in all sales initiatives ( i.e. sales cocktail events, influencer events, deposit list conversions, out-of-market sales trips, etc.).


Job Requirements:

  • Bachelor’s Degree or Equivalent
  • Candidate should possess strong team-oriented work ethic and a positive, “Service-First” attitude
  • Excellent interpersonal, verbal and written communication skills with the ability to communicate effectively at all levels both internally and externally
  • Candidate should possess excellent time management and organizational skills
  • Candidate should work well within a team environment, aiding and support to team members
  • Previous working experience with CRM/Microsoft Dynamics and Ticketmaster Archtics is a plus
  • Able to work flexible hours (including evenings, weekends, and holidays)

 



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