IT Support Technician

  Sports Stadium
  Central Region
  Sports Technology
  Posted/Updated: 02/13/20

Job Summary

Essential Duties and Responsibilities

  •  Administers and supports end-user devices, including desktop and laptop computers, Macintosh workstations, mobile devices, IP phones, printers, and networking equipment
  •  Prepares, maintains, tests, and supports point-of-sale systems, including registers, mobile devices, barcode scanners, credit card scanners, printers, wireless networking equipment, and Internet connectivity for scheduled events, stadiums, and retail locations
  •  Supports end-user applications, including third-party and custom applications, and performs software installations and upgrades
  •  Responds to user support requests received via telephone, e-mail, or in person, and resolves incidents and problems per established policies, procedures, and service-level agreements
  •  Escalates user support issues as necessary and appropriate, when unable to resolve within established service-level agreements
  •  Maintains ticketing system, asset management program, and knowledgebase for all user support issues and hardware/software inventory
  •  Builds and maintains standard computer images of operating systems, software applications and configurations for physical and virtual desktops
  •  Prepares and upgrades computer equipment for employees, including setup, installation of software, and configuration of standard settings in accordance with policies and procedures
  •  Works closely with the Finance Department and Director of Asset Protection on post-event sales audits to identify any sales discrepancies or fraud
  • Performs basic system administration tasks including account provisioning and removal, e-mail setup, and maintenance of e-mail distribution lists, security groups, and individual system and directory permissions

Education and/or Experience

  • 2-year degree in related field, or minimum of 2 years work experience in help desk, desktop, application, or point-of-sale support  

Job Knowledge, Skills and Abilities

  •  Strong attention to detail and accuracy
  •  Ability to communicate technical information to nontechnical personnel, and excellent verbal and written communication skills
  •  Working knowledge of and ability to install, configure, maintain, and troubleshoot computers, mobile devices, phone systems, wired and wireless networks, applications, and related hardware and software
  •  Strong customer service skills including the ability to “think like the customer”
  •  Ability to learn and support new systems and applications
  •  Ability to work independently and as part of a team
  •  Skill in planning, resource management, inventory control, and establishing priorities
  •  Ability to multitask and work in a fast-paced environment
  •  Ability to manage work load and deliver results within established deadlines
  •  Strong organization, decision making, and critical reasoning skills
  •  Flexible hours and after hours on-call support, including nights, weekends, and holidays
  •  Up to 25% travel to event locations


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