Membership Development Specialist

  Soccer Club
  Northeast Region
  Sports Services
  Posted/Updated: 02/14/20

Job Summary

 
PRIMARY DUTIES:

  • Generate new and renewal business revenue through full season, partial season, and group tickets

  • Build relationships with current Members through phone calls, face-to-face meetings, events, and game day interactions

  • Prospect and close new sales leads for the organization through an outbound sales effort including cold-calling, relationship selling and in-person presentations

  • Make a required minimum of 50 outbound calls per day to a mix of current City Members and new business prospects

  • Establish presence at all home games and local events for the purpose of developing new prospects, servicing existing customer base, and generating referrals

  • Attend out of office meetings (corporate meetings, networking events, youth soccer meetings, etc…)
  • Build strong relationships with account base through proactive communication including seat visits, touch points, phone calls, emails and other communication channels
  • Assist season ticket holders through the seat selections process and communicate how to properly manage their account through online options

  • Provide a dedicated effort to renewal campaign

  • Meet or exceed sales goals assigned by the Senior Director, Ticket Sales

  • Other duties as determined by the Senior Director, Ticket Sales



REQUIREMENTS/CHARACTERISTICS:

  • Bachelor’s degree in Business or related field

  • Minimum of 1-2 years sales experience.  Experience in the sports industry is a plus

  • Track record of sales success 

  • Soccer knowledge is preferred, but not required

  • Aggressive, competitive and dedicated attitude, with excellent verbal and written communications skills

  • Motivated self-starter with entrepreneurial drive

  • Experience in the New York marketplace preferred

  • Excellent time management, organization, and customer service skills

  • High comfort level making cold calls

  • Excellent knowledge of PC systems including Word, Excel and database-related platforms

  • Creativity and excellent interpersonal skills required

  • Working knowledge of generally accepted standards of customer service and problem resolution

  • Ability to work flexible hours, including evenings, weekends, and holidays, as necessary



We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.


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